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Contact us

Our lines are extremely busy at the moment

We are getting a high volume of calls, so wait times are longer than usual. Please try using our web chat service or you may want to call back another time if your call isn't urgent. If you have sent us a secure message we will aim to respond within 4 working days.

You can find answers to a lot of common questions in our FAQs.


Additional support

Support is available if you need help with any of the types of things on our list below – even if it’s only a temporary change in your circumstances.

  • Accessibility requirements
  • A life event such as a bereavement or separation/divorce
  • Severe injury or illness
  • Mental health difficulties
  • Communication or comprehension challenges
  • Financial abuse or difficult financial situation.

We’re here to listen and help wherever we can, especially if there’s anything we can do to make it easier for you to manage your accounts.

Call us on 0345 266 0978 or speak to us on web chat.

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