If you have a mortgage application in progress, stay informed through each stage of the process by entering a few details below.
Coronavirus (COVID-19) update
Last updated: Wednesday 13 May
We pride ourselves on being a responsible lender and it is important we put the health and safety of our colleagues and customers first. In light of latest government instructions around the coronavirus (COVID-19) we are expecting face-to-face property valuations in England to be able to take place soon.
What does this mean for my mortgage application?
If your application has already had a mortgage valuation completed it will be processed as normal. If you are awaiting a physical valuation, we will still be continuing to offer remote valuations on some properties, while working with our surveying firm as to how we now carry out physical valuations ensuring social distancing takes place as much as possible during the valuation, for the safety of both vendors, owner-occupiers and surveyors. We will be in touch with these customers as soon as we can to let them know the next steps for their application.
Is it possible to get an extension on my mortgage offer?
We currently offer extensions for all mortgage offers, subject to a new credit search and updated income documentation being provided and we will continue to offer this. In light of the current situation, if you have already received a mortgage extension, we will be offering further extensions of up to 3 months, again subject to updated income documentation being provided and a new credit search.