Buying a new home is an exciting time and we understand that you’ll want to know how your application is progressing. You can track your mortgage application online now, using our case tracker tool. The key milestones you can check the status of are as follows:
- the date your Decision in Principle was accepted;
- the date your application was received;
- the date other required documents were received;
- the date your case was underwritten;
- the date your valuation was instructed;
- the date your valuation is expected;
- the date your valuation was received;
- the date your case was offered;
- the date Certificate of Title was received;
- the proposed date of completion; and
- the date the mortgage completed.
Follow the link below and enter your account number and postcode to see the current status of your mortgage and to view recent updates.
Case Tracker is available:
Monday-Thursday 8am - 8pm
Friday 8am - 6pm
Saturday 8am - 1pm.