Who can we offer extra support to?
We have some examples below which you may want to let us know about, whether temporary or ongoing.
If you are living with mobility, a disability, sight, or a hearing impairment, we can offer helpful tools to support you. Please visit our Accessibility page for more information.
There are also other organisations that you could use for support, some of these are listed below.
Scope
Supporting people with disabilities.
Age UK
Support for later life.
If you are experiencing challenging situations such as bereavement or divorce, we can offer support. We have a dedicated Bereavement team and you can access more information on our Bereavement page.
There are also other organisations that you could use for support, some of these are listed below.
Citizens Advice Bureau
Practical information about housing, relationships, law and health care.
Money Helper (Formerly Money Advice Service)
Money advice and support.
Cruse Bereavement Support
Helping support people who have experienced a bereavement.
We can offer support with your mortgage payments if you are unable to work. If your illness prevents you from communicating with us, you can also assign a friend or family member to speak to us on your behalf. Please visit our Accessibility page for more information.
There are also other organisations that you could use for support, some of these are listed below.
Marie Curie
Care and support for people living with cancer.
National Debt line
Money advice and support.
If you are finding things difficult then we can offer alternative ways of communicating with us. For example we provide email, web chat, or longer appointments in branch to allow time for decision making. For more information please visit our Mental health difficulties page.
There are also other organisations that you could use for support, some of these are listed below.
Mental Health UK
Provides support and services for some of the biggest societal challenges that pose a threat to people's mental health, including money problems, navigating through the system to get the right support, understanding mental health, loneliness and isolation, and resilience in young people.
Samaritans
The opportunity to talk about anything.
We can support you by offering alternative ways of communication. For example we can offer correspondence in audio, or if using technology is not suitable for you, there are other options to speak to a Skipton colleague by phone or in branch.
We will always be patient and explain things clearly, without jargon, and check that you are comfortable with any decisions you make. Additionally, if you have a Power of Attorney or a Court of Protection appointed, we can register this so a nominated person can deal with the account on your behalf.
There are also other organisations that you could use for support, some of these are listed below.
Citizens Advice Bureau
Practical information about housing, relationships, law and health care.
Money Helper (Formerly Money Advice Service)
Money advice and support.
Are you having problems with someone you are close to controlling how you use your income or taking loans in your name? Perhaps they are restricting your ability to work or afford essentials, or are you experiencing physical abuse or violence? Please contact us on 0345 266 0978 and we will provide support with your accounts. You can also speak to a member of our team online through web chat. When this is available, you'll see the chat icon on the bottom right of the screen.
There are also other organisations that you could use for support, some of these are listed below.
Victim Support
Can offer abuse support and advice.
Refuge
For women experiencing abuse.
Surviving Economic Abuse
If you need help or if you are supporting someone else.
If you need support with your mortgage payments, our Credit Management Team are here to help you. Call them on 0345 850 1766 or by web chat - when web chat is available, you'll see the chat icon on the bottom right of the screen.
There are also other organisations that you could use for support, some of these are listed below.
Money Helper (Formerly Money Advice Service)
Money advice and support.
Pay Plan
Money advice and support.
Call us on 0345 266 0978 or speak to us on web chat to discuss any support you need.
