Extra Support

At Skipton, we genuinely care and want to help our customers. If there are ways to make managing your account easier, we will do our best to accommodate you.

Who can we offer extra support to?

We have some examples below which you may want to let us know about, whether temporary or ongoing:

  • Your accessibility needs
  • Unexpected circumstances, such as a bereavement, separation or divorce
  • Injury/illness
  • Your mental or physical health or the health of someone you care for
  • Your confidence reading, using technology, or making financial decisions
  • Domestic or financial abuse
  • Financial difficulties.

Call us on 0345 266 0978 or speak to us on web chat.

Let us know about a change in circumstances

If you're going through a difficult time and require additional support when interacting with us, we can offer changes to our services. Simply visit our Supporting customers in vulnerable situations page, and complete the online form.