Insurance existing customer information

Your home insurance will either be underwritten by LV= or have been provided through Uinsure. Your life insurance will have been provided by Aviva. Find out how to get in touch and how you can make a claim.

Home insurance mid-term adjustments

Who is your policy with?

Before adjusting your policy, please check who your home insurance is with:

For LV policies

If you'd like to adjust or amend your existing policy, please call the insurers on 0330 678 5181.

Lines are open from:
8am - 8pm Monday to Thursday,
8am - 6pm Friday,
9am - 5pm Saturday.

For Uinsure policies

If you'd like to adjust or amend your existing policy, please call the insurers on 0344 844 3844.

Lines are open from:
9am - 5pm Monday to Friday.

Making a home insurance claim

Who is your policy with?

Before making a claim, please check who your home insurance is with:

For LV policies

If you'd like to make a claim on your policy, please call one of the claim lines:

Claim lineTelephoneOpening times
Home insurance claims0330 678 50058am - 8pm Monday to Friday and 8pm - 4pm Saturday
Family legal protection claims0800 028 54118am - 8pm Monday to Friday and 8am - 4pm Saturday
Home emergency claims0800 028 5407Available 24/7

For Text Phone, first dial 18001.

If you want to make a claim for damage caused by a storm or flood you can report it online at lv.com/skipton.

For Uinsure policies

You can submit your claim online at uinsure.co.uk/customer/make-a-claim.

Or call one of the following numbers:

Claim lineTelephoneOpening times
For AXA, Allianz, RSA, UK General or Zurich claims0330 102 6023Available 24/7
For Covéa claims0330 024 2255Available 24/7
For Midas claims0330 123 5748Available 24/7
For Ageas claims0345 168 5264Available 24/7
For Integra claims0330 912 3418Available 24/7
Family legal protection claims0330 912 46169:00am - 5:30pm Monday to Friday
Home emergency claims0330 912 4764Available 24/7

For Text Phone, first dial 18001.

Life insurance

Contact Aviva Protection UK Limited (formerly AIG Life).

 TelephoneOpening times
Customer service 0330 303 99818:30am - 6pm Monday to Thursday and 8:30am - 5:30pm Friday except bank holidays
Claims 0330 303 99828:30am - 6pm Monday to Thursday and 8:30am - 5:30pm Friday except bank holidays