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Our 2026 Member Commitments

The promise we give to our members in 2026 is that you’re more than a customer, to us, that means you deserve more. More value. More for you. More of a say. And that’s exactly what we’re committed to. These commitments will remain in effect throughout 2026 and will be reviewed annually.

More value

  • We believe in rewarding loyalty and putting our existing members first, that means our members have access to exclusive benefits including, from time to time, preferential savings rates.
  • We continue to invest a share of our profits in our members, so our average savings rates aim to be above the rest of the market average. In 2025, that meant an extra £197.7m [1] of extra interest in members’ pockets.

More for you

  • We’re committed to making your money work harder. Our My Money Review and member-only Pension Health Checks are free, because we believe no one should have to pay for guidance on their money.
  • We’ve teamed up with Energy Performance Certificate (EPC) provider, Vibrant, to give our home-owning members a comprehensive home energy report for their property – for free.
  • We've demonstrated our dedication to helping people get on the property ladder by launching the first Cash Lifetime ISA, inventing a mortgage for renters with a low or no deposit, and in 2025 launched our Delayed Start mortgages.
  • We believe in the personal touch, and that’s why we’re committed to maintaining our high street presence [2]. We have a range of ways that you could manage your money, from our Yorkshire-based contact centre, online, via our app or in person.
  • We’re committed to giving you our best possible service. We’re proud that in 2025 our members ranked us the fourth most recommended high street financial services provider [3]. If we do get something wrong, we’ll aim to put it right. You’ll be looked after by one of our trained colleagues who will aim to resolve it within three business days.

More of a say

  • We’re owned by you, so you have a say in who runs your Society. Every year, eligible members can vote for the Board of Directors – something that over 60,000 members did in our 2026 AGM.
  • Your voice matters, and if you join 21,800 others in Our Member Panel, you help shape the products and services you want to see.
  • We give you a say in which charities we support. Every year we pledge to give 1% of Skipton Group profit before tax - last year that equated to £3.1m [4] for worthy charitable causes.
  • At Skipton Building Society, membership means more.

Notes about our Member Commitments

[1] £197.7m extra interest from paying an average of 0.69% above the rest of market average for banks and building societies between January and December 2025. Rest of market as defined in CACI's Current Account and Savings Database, Stock, including fixed and variable rates. CACI is an independent company that provides financial benchmarking data from 43 savings providers, who together held £1.3tn of cash in savings accounts as at the end of December 2025.

[2] Excludes circumstances beyond our control.

[3] YouGov 2025 results amongst 752 consumers throughout 2025 for the question ‘Which of the following Financial Service brands would you recommend to a friend or colleague?’.

[4] More details are available in our Financial Results. For more information regarding Skipton Group visit our website.

You could lose your home if you don't keep up your mortgage repayments. Subject to eligibility and lending criteria.

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