Supporting you through difficult times
We know you must have a million and one things to think about at the moment, so we’re here to help make this process as straight forward as possible. If your loved one had an account or product with us, take a look at the options below to find out what to do next. You can find explanations of the terms used throughout this web page on page 4 of our Bereavement Guide [PDF].
If you are able to do so, please print and fill out this form to notify us of a death of a customer - Bereavement Notification & Information Request Form [PDF].
If you would like to make any changes to our service, whether it be a preference for how we communicate with you or receiving our letters in large print, please contact us.
Coping with the loss of a loved one is never going to be easy. And whilst we’re here to help you through this journey, Cruse Bereavement Support can provide help with any emotional needs for you and your loved ones. They can also provide information for financial help and any benefits you could be entitled to. Please visit Cruse Bereavement Support or call on 0808 808 1677.
There are also other organisations that you may find useful during this difficult time. Take a look at who they are and what they can help with in our useful websites list, which can be found at the bottom of this page.