Video Appointment Service

Skipton Link

The same face-to-face service you’d get in a branch without leaving the comfort of home.

We know that the Coronavirus pandemic has created a very unsettled time for us all. But we’d like to reassure you that we’re here to support you. We’re used to listening to our customers and working together to give people the help they need. And that includes keeping things running as smoothly as possible.

Always putting the safety of our customers and colleagues first means we have to be ready to make changes at short notice, which could mean temporarily closing some of our branches, and possibly reducing the number of advisers in our call centre too.

We’re still here for our customers - you might just need to contact us in a different way - like using our video appointment service, Skipton Link.

Here's how it works

Video appointments are just like a face-to-face meeting, except you can have them from the comfort of your own home or somewhere else that’s convenient to you. You can talk to a savings consultant, mortgage adviser or one of our financial advisers.

You just need a device that supports video conferencing – usually your laptop, desktop or tablet – and access to the internet. We would recommend that you test your device compatibility by visiting the following website which will automatically test your device to ensure you are ready to go

Then you can connect in three easy steps:

Step 1

Call us to book an appointment. See the contact numbers below.

Step 2

Log in when it’s time (we’ll send you an email with details and a link)

Step 3

Speak to a member of our team.

Keep up to date with what’s happening at It has the latest on how we’re responding to developments, news about our branches, and information about support that’s available to customers who might be impacted financially, including details about mortgage payment holidays.

Simply call to book your video appointment

Savings or Financial Advice appointment

Book a review to discuss your savings or talk to our financial advisers about your questions regarding investing, pension planning, retirement and inheritance tax planning.

Mortgage appointment

Find out how much you might be able to borrow on a Skipton mortgage or talk to our advisers to get recommendations based on your circumstances. Security is required for any loan.

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