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You'll find all the help you need in our Mortgage Hub.
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We're always here for you - and so are our carefully chosen partners. Together, we offer great products and services to help you achieve your financial goals.
As part of our legacy service, our Will writing specialist partner Redstone Wills Ltd can help you.
We currently have fewer colleagues available in our contact centre to answer your calls. Please only contact us if your query is urgent. We would also request that you only visit our branches for essential transactions. The safety of our colleagues and customers is our number one priority.
To request a mortgage payment holiday of up to 3 months, please email PaymentHolidayRequests@skipton.co.uk including your mortgage account number and the best number to contact you on, if we need to.
Visit our coronavirus updates page for regular updates. Thank you for letting our colleagues help those who need it most.
If you are concerned about making repayments on any residential or buy to let property as a result of the current COVID-19 situation, we’re here to support you.
We’ve set up a dedicated email PaymentHolidayRequests@skipton.co.uk for customers to request a mortgage payment holiday of up to 3 months. Please ensure that you provide your mortgage account number and the best number for us to contact you on, if we need to. Once we’ve received your email, we’ll be in touch to either confirm your request or to discuss your individual circumstances further.
If your next mortgage payment is due in the next 10 working days, your payment holiday may not start until the following month and this will be confirmed in our email response.
In the meantime, leave your Direct Debit in place if you have sufficient funds to cover your regular monthly payment. You can also make a payment by bank transfer , you can find details on our bank details page.
If you're worried about or unable to make your monthly mortgage repayments, then it is important you talk to us as soon as possible. The earlier you get in touch the better, as there are more options available if you tackle the problem early on.
If you are having trouble paying your mortgage, we will try to help you by:
We might be able to:
Chat to us online
Speak to our dedicated credit management team on
More information about organisations that can also assist those in financial difficulty.
Find out more about the different ways you can make your monthly mortgage payments with us.
To help us understand more about your circumstances, please fill in our personal budget form where the mortgage is on your home.
*To help maintain service and quality, some telephone calls may be recorded and monitored.
Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.