Direct Debit mandate and schedule

Setting up a Direct Debit

Online

You can complete our Direct Debit mandate form online. Once we receive it, we'll set up the Direct Debit and let you know when it's done.

Call us

You can set-up a Direct Debit over the phone by calling our Credit Management team on 0345 850 1766.

Post

Download the Direct Debit Mandate [PDF] and return to the address within the form.

Payment dates

If you already pay your mortgage by Direct Debit, you may have noticed that your payment does not always leave your account on its official due date. This is due to the time it takes for the Direct Debit to be processed after we have requested it. This can also happen when the Direct Debit date falls on a weekend and/or Bank Holiday.

The following is a schedule of when you can expect your payments to leave your bank account in each month of 2026. If you would like to change your payment date or if you have any further queries, please contact the Credit Management Team on 0345 850 1766.

Payment dates available are the 1st, 10th, 12th, 15th and 20th and the last working day.

2026 dates

Mortgage information