Customer opinions are extremely important to us so we work with independent research companies to help us understand how happy our customers are and how we can improve the service we provide. Three that we work with regularly are Trinity McQueen, ServiceTick and SimpleUsability.
Through a combination of email, SMS, face to face and occasional telephone research, often following a recent interaction with us, we’re able to respond quickly to the changing needs of our customers.
If you’re selected to take part in the research, ServiceTick, Trinity McQueen or Simple Usability will get in touch with you and if you are happy to share your opinions it will help us to better meet your needs.