Our Customer Panel provides an opportunity for customers to share their thoughts and to help shape the future direction of the Society. This might be of interest if you’d like to take part in our research on a regular basis. Some of the initiatives that the panel have helped us with are mentioned below.
We asked 5,000 Lifetime ISA customers saving for their first home about the type of support they’d like to see us offer.
Their feedback means we’re in a better position to help those making the transition into becoming home owners.
Through listening to our customers we introduced Skipton Link as a way to communicate.
Customers can now talk to us about savings, mortgages and financial advice via video appointment from the comfort of their own home.
Talking to our customers
We aim to send communications that are relevant and sent at appropriate times.
Through previous research we’ve asked customers what they want to hear about from Skipton and how often we should be getting in touch.