It’s important that our customers feel like they have a voice and that we listen to their feedback. That’s why our research is key as it allows us to understand our customers and improve areas of our service that they might be concerned about.
Providers we work with
Customer opinions are extremely important to us so we work with independent research companies to help us understand how happy our customers are and how we can improve the service we provide.
Three providers that we work with regularly are Trinity McQueen, ServiceTick and SimpleUsability, though we may also occasionally work with other research partners.
Through a combination of email, SMS, face to face and occasional telephone research, often following a recent interaction with us, we’re able to respond quickly to the changing needs of our customers.
If you’re selected to take part in our research, we or one of our research partners, will get in touch with you to ask if you’re happy to share your views.