When you sign up for our online services, you'll be asked to choose between a Secure Passcode (for our app users only) or a One-Time Code as your extra layer of security.
An extra layer of security is something you'll need to use when you carry out certain activities online e.g. making a withdrawal or changing your address.
You'll have three attempts to enter both the One-Time Code and the Secure Passcode before you're locked out of Skipton Online
A One-Time Code is a code which we send to you via text message, to your nominated phone number (this can be a landline number). It will expire after 3 minutes. If you put in the wrong five-digit code in, or if it has expired, you can request another.
The Secure Passcode is a six-digit code generated within the app, which lasts for 30 seconds. If you put in the wrong six-digit Secure Passcode, you can generate another.