Savings Hub

There are different options available to you depending on where you opened your account and your account terms and conditions. Please refer to your savings product terms and conditions to check how and when withdrawals are allowed. You can also visit our Withdrawing page for more information.

Not all ISAs allow transfers in/out – you can find out if your ISA allows them in your ISA product terms and conditions.

You can find all the information you need to transfer your ISA on our Transferring your ISA page.

There are a couple of reasons why this might have happened. The first thing to do is to make sure that the address on your bank account matches the one we have on file. Addresses that don’t match are the most common reason for a card to be declined.

It could also be because you’re attempting to pay a large sum. Occasionally your bank may stop the payment for security purposes.

If you’ve checked these and the payment is still declining, please contact us.

You can have more than one ISA, but there are some rules you need to know. Read about the rules and the potential benefits of having more than one type of ISA.