If your passbook/account document has been lost, stolen or misplaced, please contact our Contact Centre or visit your local branch. If you have an online account, you can send us a secure message via Skipton Online or our app. Out of hours requests will be picked up the following working day.
The exact procedure will vary depending on the type of savings account you hold and a warning will be placed on your account to prevent fraudulent use. Our Customer Service team will confirm exactly what you need to do during your call.
If your passbook has been stolen, this should also be reported to the police as soon as possible.
Fraud Awareness
Scammers are using impersonation, fake investment opportunities (including cryptocurrency), and AI-generated calls.
Skipton will never ask you to:
- Move money to a “safe” account
- Invest quickly for high returns
- Share security codes or passwords.
If you are unsure, do not proceed and contact us directly.
