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Security Centre

We take security very seriously. Whether it’s online, over the phone, in branch or in person, we’re committed to helping you protect yourself against fraud. The information in this section includes ways to recognise financial scams and what to do if you think you’ve been affected.

Be fraud aware

Learn about the types of fraud and how to recognise the warning signs.

Be fraud aware

How to protect yourself

Find out about the steps you can take to protect yourself from fraud.

How to protect yourself

How we protect you

See how we help protect your Skipton accounts from frauds and scams.

How we protect you

What to do if you think you've been scammed.

  1. Stop any payments – contact your bank or building society immediately so they can try and stop the payment.
  2. Get in contact with us - You can contact us by phone on 0345 850 0469 or email us about scam attempts and any questions you might have. This email is not monitored 24/7 so for urgent cases we ask that you call us immediately. You may be asked to leave a message if calling outside of our normal operating hours, we will make it a priority to return your call as soon as possible
  3. Report the crime – phone the Police Action Fraud line on 0300 123 2040. They'll issue you with a police crime reference number and pass the report on to the National Fraud Intelligence Bureau for investigation.

  4. Help prevent scams – you can report a scam to the Financial Conduct Authority (FCA) using this form or by phoning the FCA Consumer Helpline on 0800 111 6768.
  5. Beware of ongoing scams – if you've lost money to a fraudster, you might be approached again. This could be related to the original scam or be a new one, like a company offering to help you recoup your losses for a fee. Be cautious and research the company or individual approaching you.

Our online fraud promise

We want you to feel safe when using our online services and so we promise that if funds are taken from your account fraudulently, we will refund the loss as long as you have not acted fraudulently and; you have taken reasonable care to protect your online information.

Taking reasonable care to protect your online information means, for example:

  • Properly logging off each time you finish using Skipton Online
  • Taking care to ensure others can't see your security information when you are logging in to Skipton Online
  • Making sure you do not disclose your security details such as passwords, passcodes, security answers and grid card reference numbers to anyone.
  • Letting us know if you're security details have been lost, stolen or misused.

Do you think you've been a victim of fraud?

Call our Fraud Response Team

If you believe that your Skipton account has been or is at risk of being used fraudulently call our Fraud Response Team. You may be asked to leave a message if calling outside of our normal operating hours, we will make it a priority to return your call as soon as possible.

0345 850 0469

Take Five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Take Five to stop fraud

takefive-stopfraud.org.uk is an external website. Skipton Building Society cannot be held responsible for the content of external websites

Take Five to stop fraud

*To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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