Our online fraud promise
We want you to feel safe when using our online services and so we promise that if funds are taken from your account fraudulently, we will refund the loss as long as you have not acted fraudulently and; you have taken reasonable care to protect your online information.
Taking reasonable care to protect your online information means, for example:
- Properly logging off each time you finish using Skipton Online
- Taking care to ensure others can't see your security information when you are logging in to Skipton Online
- Making sure you do not disclose your security details such as passwords, passcodes, security answers and grid card reference numbers to anyone.
- Letting us know if you're security details have been lost, stolen or misused.