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Stay SAFE Hub

Here's where we share more information about different frauds and scams and how you can keep yourself safe.

We know how hard you’ve worked for your money. That’s why we do all we can to keep it secure. Fraudsters and scammers are always trying new ways to get their hands on what doesn’t belong to them. This Security & Anti Fraud Education (SAFE) Hub is a place for you to find out about the latest schemes and ways to stop them.

I think I've been scammed

  1. Act quickly – Contact your bank or building society straight away, so they can try to stop any payments.
  2. Contact us - Call 0345 850 0469, web chat or email us. If you’re contacting us outside normal operating hours, please leave a message and we’ll get back to you as soon as we can.
  3. Passwords – We’ll NEVER ask you for your full login details or password while verifying your identity.
  4. Report the crime – Phone the Police Action Fraud line on 0300 123 2040. They’ll give you a reference number and pass the report on to the National Fraud Intelligence Bureau.
  5. Help prevent scams – You can report a scam to the Financial Conduct Authority (FCA) using this form or by phoning the FCA Consumer Helpline on 0800 111 6768.
  6. Learn about ongoing scams – If you’ve lost money to a scam, you might be approached again as part of the original scam. A new company might even offer to help you recoup your losses. Be cautious and research the company or anyone who approaches you.

Here to help you

We take security very seriously. Whether it’s online, over the phone, in branch or in person, we’re committed to helping you protect yourself against fraud. The information in this section includes ways to recognise financial scams and what to do if you think you’ve been affected.

  • Take Five to stop fraud
  • Action Fraud
  • CIFAS Fraud Prevention
  • Crimestoppers
  • Financial Conduct Authority
  • Little book of big scams

Get in touch

If you’d like to speak to us about any of the information in the SAFE Hub, or you’d like to report suspicious activity, we’re here to help. You can:

Call us

Speak to our team today on:

0345 8500 469
Mon-Thurs
8am - 6pm
Fri
8am - 5:30pm
Sat
9am - 12pm

Branch

Find your local branch to speak to us in person:

Take Five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Take Five to stop fraud

takefive-stopfraud.org.uk is an external website. Skipton Building Society cannot be held responsible for the content of external websites.

Take Five to stop fraud

*To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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