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Security Centre

We take security very seriously

Whether it’s online, over the phone, in branch or in person, we’re committed to helping you protect yourself against fraud.

We take security very seriously. Whether it’s online, over the phone, in branch or in person, we’re committed to helping you protect yourself against fraud. The information in this section includes ways to recognise financial scams and what to do if you think you’ve been affected.

What to do if you think you've been scammed.

  1. Stop any payments – contact your bank or building society immediately so they can try and stop the payment.
  2. Get in contact with us - You can contact us by phone on 0345 850 0469, webchat or email us about scam attempts and any questions you might have. This email address and our webchat are not monitored 24/7 so for urgent cases we ask that you call us immediately. You may be asked to leave a message if calling outside of our normal operating hours, we will make it a priority to return your call as soon as possible.
  3. Report the crime – phone the Police Action Fraud line on 0300 123 2040. They'll issue you with a police crime reference number and pass the report on to the National Fraud Intelligence Bureau for investigation.
  4. Help prevent scams – you can report a scam to the Financial Conduct Authority (FCA) using this form or by phoning the FCA Consumer Helpline on 0800 111 6768.
  5. Beware of ongoing scams – if you've lost money to a fraudster, you might be approached again. This could be related to the original scam or be a new one, like a company offering to help you recoup your losses for a fee. Be cautious and research the company or individual approaching you.

What we do to keep you safe online

Reduce Identity Theft Risks

We always verify the identity of new customers when applying for a product or registering for Skipton Online.

Two-Factor Authentication

We don’t rely on passwords and memorable information alone. In addition to logging in, we ask you to use your extra layer of security. Our mobile app allows you to login using your fingerprint, face or PIN.

Safe Identification

We will never ask you to give us your Skipton Online login details over the phone, in branch, via email or web chat. We will ask other questions if we need to verify your identity.

Continuous Reviews

Our security systems are under continuous review to ensure that the highest levels of safety are balanced with ease of use for our customers.

Keeping yourself safe online

Correctly Log off

Properly log off each time you finish using Skipton Online or close the mobile app when you've finished using it.

Keep Your Details Hidden

Take care to ensure others can't see your login information when you are logging in to Skipton Online or your mobile app.

Do Not Share Your Details

Make sure you do not disclose your account, Skipton Online or mobile app details to anyone.

Lost or Stolen Details

Let us know straightaway if your account, Skipton Online or mobile app log in details have been lost, stolen or misused.

Victim of Fraud?

If you believe that your Skipton account has been, or is, at risk of being used fraudulently, contact us now using one of these methods.

Chat to us Online

Speak to our team online via webchat

Start Webchat

Call us

Call our 24/7 Fraud Response Team

0345 8500 469
Mon-Thurs
8am - 8pm
Fri
8am - 5:30pm
Sat
9am - 12pm

Branch

Visit your local branch for further information

Take Five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Take Five to stop fraud

takefive-stopfraud.org.uk is an external website. Skipton Building Society cannot be held responsible for the content of external websites

Take Five to stop fraud

*To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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