What to do if you think you've been scammed.
- Stop any payments – contact your bank or building society immediately so they can try and stop the payment. You can contact us on 0345 850 1722 or email us about scam attempts and any questions you might have. This email is not monitored 24/7 so for urgent cases we ask that you call us immediately.
- Report the crime – phone the Police Action Fraud line on 0300 123 2040. They'll issue you with a police crime reference number and pass the report on to the National Fraud Intelligence Bureau for investigation.
- Help prevent scams – you can report a scam to the Financial Conduct Authority (FCA) using this form or by phoning the FCA Consumer Helpline on 0800 111 6768.
- Beware of ongoing scams – if you've lost money to a fraudster, you might be approached again. This could be related to the original scam or be a new one, like a company offering to help you recoup your losses for a fee. Be cautious and research the company or individual approaching you.
Our online fraud promise
We want you to feel safe when using our online services and so we promise that if funds are taken from your account fraudulently, we will refund the loss as long as you have not acted fraudulently and; you have taken reasonable care to protect your online information.
Taking reasonable care to protect your online information means, for example:
- Properly logging off each time you finish using Skipton Online
- Taking care to ensure others can't see your security information when you are logging in to Skipton Online
- Making sure you do not disclose your security details such as passwords, passcodes, security answers and grid card reference numbers to anyone.
- Letting us know if you're security details have been lost, stolen or misused.