Whether it’s online, over the phone, in branch or in person, we’re committed to helping you protect yourself against fraud.
We take security very seriously. Whether it’s online, over the phone, in branch or in person, we’re committed to helping you protect yourself against fraud. The information in this section includes ways to recognise financial scams and what to do if you think you’ve been affected.
Learn about the types of fraud and how to recognise the warning signs.
Find out about the steps you can take to protect yourself from fraud.
See how we help protect your Skipton accounts from frauds and scams.
We always verify the identity of new customers when applying for a product or registering for Skipton Online.
We don’t rely on passwords and memorable information alone. In addition to logging in, we ask you to use your extra layer of security. Our mobile app allows you to login using your fingerprint, face or PIN.
We will never ask you to give us your Skipton Online login details over the phone, in branch, via email or web chat. We will ask other questions if we need to verify your identity.
Our security systems are under continuous review to ensure that the highest levels of safety are balanced with ease of use for our customers.
Properly log off each time you finish using Skipton Online or close the mobile app when you've finished using it.
Take care to ensure others can't see your login information when you are logging in to Skipton Online or your mobile app.
Make sure you do not disclose your account, Skipton Online or mobile app details to anyone.
Let us know straightaway if your account, Skipton Online or mobile app log in details have been lost, stolen or misused.
If you believe that your Skipton account has been, or is, at risk of being used fraudulently, contact us now using one of these methods.
Speak to our team online via webchat
Call our 24/7 Fraud Response Team
Visit your local branch for further information
Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.
takefive-stopfraud.org.uk is an external website. Skipton Building Society cannot be held responsible for the content of external websites
Some activities online require extra security. For these activities, we will ask you to use your extra layer of security.
This can be Secure Passcode within the mobile app or your One-Time Code.
*To help maintain service and quality, some telephone calls may be recorded and monitored.
Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.