Mortgage Payment Protection Insurance (MPPI)

Time is running out

The deadline for MPPI complaints is the 29th August 2019

Our regulator the Financial Conduct Authority (FCA) has announced a deadline of 29th August 2019 to make a complaint.

MPPI - an overview

MPPI is a type of insurance policy designed to protect your loan repayments in the event you become unable to work due to accident, sickness or unemployment. In the event of a successful claim, your insurer would make monthly repayments on your mortgage until you were able to make the payments again, or until the maximum payments under the policy were made.

Did Skipton offer MPPI on its mortgages?

Yes, we used to offer MPPI, sometimes called Accident, Sickness and Unemployment cover (ASU). The monthly MPPI premium would be paid alongside the monthly mortgage payment. No interest was charged on the insurance premium where payment was made on the due date and the policy could generally be cancelled at any time.

How do I know if I had MPPI?

Details of the cover would have been provided in your mortgage offer, on your annual mortgage statements or your annual insurance schedule.

If you're unsure if you had MPPI you can call us on 0345 850 1711 to check. We will ask you for your mortgage account number, full name and address, along with the address of the property the mortgage relates to. If your check comes back positive and you wish to make a complaint about its sale, you can then move to complain.

We are responsible for investigating MPPI complaints for the following:

Skipton Building Society, Scarborough Building Society, Chesham Building Society, Amber Loan, Amber Personal Loan, Amberloan, Amberloan Protect, Skipton Personal Loan and Holmesdale Building society.

If you still hold a Skipton MPPI policy

What to do if you have MPPI and would like to make a claim

Check your policy to see if you are covered for the claim you want to make. Also check any exclusions which may apply. If you are not sure whether you can claim, please contact the administrators who will be happy to help you, or contact us on 0345 850 1711. To contact the administrators for a claim form call 0330 102 6032.

Please have your policy number to hand, you can find this on your personal insurance schedule.

You can find more information by downloading the following documents:

Why is Skipton working with Canopius Managing Agents Limited?

Skipton Building Society MPPI is underwritten by Lloyd's Syndicates 4444/958. Lloyd's Syndicates 4444/958 are managed by Canopius Managing Agents Limited. Canopius Managing Agents Limited is a managing agent at Lloyd's and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 204847. Canopius Managing Agents Limited is registered in England and Wales number 01514453. Registered office: Gallery 9, One Lime Street, London, EC3M 7HA.

Canopius Managing Agents Limited is a Lloyd's of London insurer that delivers specialised mortgage-related insurance products. They have a solid reputation within the industry, which is why we have partnered with them. Your premiums are held under trust, which means should anything happen to Canopius Managing Agents Limited, your claims will still be honoured. This information only relates to policies managed by Canopius Managing Agents Limited, taken out after 1 March 2010. If you took out a policy before this date, please check your policy documents or contact our helpline on 0345 850 1711*

MPPI complaints

Frequently Asked Questions (FAQs)

At Skipton we have an experienced complaints team who are focused on delivering fair outcomes for all of our customers. We will not offer you a different experience if you contact us directly. We promise to investigate your complaint fully and fairly and deliver an appropriate outcome that addresses your concerns.

If you are successful the amount of compensation will be the same whether you make the complaint yourself or use a Claims Management Company. The main difference will be that you might need to pay an upfront fee or agree to give them a percentage of your compensation if you are successful. By approaching us directly you get to keep 100% of any redress paid.

For more information about MPPI and making a claim, visit the Financial Conduct Authority website at

You can still make a complaint if you have had a successful claim under the MPPI policy. If your complaint for a mis-sale is successful and compensation is due, the amount paid by the insurer will be deducted from the compensation amount. Where there has been a successful claim under the MPPI, it might turn out that the value of the claim exceeds all the premiums paid for the policy during the lifetime of the mortgage - in which case there would be no financial loss. However, we will let you know if this is the case when we investigate your complaint.

If your complaint for a non-disclosure of commission is upheld, any previous successful claims under the MPPI policy will not be deducted from the compensation due.

You can still complain if your premiums were paid by Skipton for an initial free period. However, if your complaint is successful the compensation will not include premiums paid by us. If you cancelled the policy during the free period, or as soon as the free period ended, and you did not make any payments yourself, no refund is due.

We did not offer MPPI for buy to let or commercial mortgages so it's unlikely you had MPPI on either of these. If in doubt, please contact us to check.

Where we determine compensation is due, we will refund all relevant premiums paid, with interest on the premiums, in accordance with Financial Conduct Authority guidelines.

The intention is to put you back in the position as if you had never taken the MPPI cover.

Interest on the premiums is calculated at 8% (the statutory rate) and paid gross (without the deduction of any tax on the interest). However, you may be liable for tax on the interest element of any compensation and should check with your local tax office about your own liability.

We will compensate for any commission where the complaint is ‘in scope’ of the new rules around non-disclosure of commission, but only if the amount of commission applied was over 50%. As a result any redress will only be the amount over 50%, plus interest.

This means the amount refunded may be quite low.

If the commission is below 50%, it is unlikely we will offer any redress.

You can contact us about your MPPI policy regardless of when it was arranged.

If you have any relevant information or documentation which may help us identify your policy, please provide it when you contact us.

If you are making the complaint yourself you can submit the details without their signature. However, if any redress is due it would be payable to all parties to the mortgage.

If you are submitting a complaint through a Claims Management Company, we will need the signatures of all parties to the mortgage to be able to proceed with the complaint. This is because we cannot provide details of your mortgage or MPPI to a third party without the permission of all borrowers, under the requirements of the Data Protection Act.

Skipton and Scarborough building societies merged in 2009 and any complaint about a mortgage with Scarborough should be referred to Skipton. We will investigate it just as we would any other MPPI complaint.

Skipton and Chesham building societies merged in 2010 and any complaint about a mortgage with Chesham should be referred to Skipton. We will investigate it just as we would any other MPPI complaint.

Skipton and Holmesdale building societies merged in 2018 and any complaint about a mortgage with Holmesdale should be referred to Skipton and we will investigate it just as we would any other MPPI complaint.

Here are some other sources of free help and support.

If your MPPI policy was arranged through your financial adviser or intermediary provider, they provided the policy, so the complaint will need to be referred to them.  This applies even if the policy was arranged with your mortgage and the premiums were collected with your mortgage payment.

If you want to check if the policy was arranged through your financial adviser or intermediary, please contact us and we will let you know.  Please provide your full name and address, the address of the property the mortgage relates to, the names in which the mortgage was held, the mortgage account number and where possible any other information about the mortgage you can recall.

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