Our regulator the Financial Conduct Authority (FCA) set a deadline of 29th August 2019 to make a complaint.
If you complained to us before the 29 August 2019 we will firstly acknowledge your complaint. We will then issue you with a final response letter. If we are unable to do this within 8 weeks we will keep you updated with progress.
Please note the run up to the deadline was particularly busy. Due to this there may be a delay in issuing you with a final response. Please bear with us and we will keep you updated with progress.