Customer information - home insurance

Your Home Insurance is underwritten by Fairmead Insurance Limited (renamed from Legal & General Insurance Limited), part of the Liverpool Victoria General Insurance Group and you will have either our Protect or Protect Plus policy. You can view your policy documents below. Use the start of your policy number to select the correct document. You can also find out how to get in touch and how you can make a claim.

Policy documents

The Insurance Product Information document gives you a brief guide to your cover and exclusions. You can find full terms, conditions and exceptions in the policy booklet.

Mid-term adjustments

If you'd like to adjust or amend your existing policy, please call the insurers on 0370 060 1124.*

Lines are open from 8am to 8pm Monday to Thursday, 8am to 6pm Friday, and 9am to 1pm Saturday.

Making a claim

If you'd like to make a claim on your policy, please call one of the 24/7 claim lines:

Home insurance claims:                      0370 060 1124*
Home emergency claims:                    0800 072 4680*
Family legal protection claims:           0370 050 0962*

Before you call it's worth ensuring you have covered the points below:

  • report the incident to the police (if applicable)
  • check whether you're covered (see the policy documents above)
  • gather information including the policy number, date and time of loss or damage, and the police loss report number or crime number (if applicable).

*Call charges will vary. To help maintain service and quality, some telephone calls may be recorded and monitored.

Skipton Building Society Home Insurance Protect and Protect Plus are underwritten by Fairmead Insurance Limited (renamed from Legal & General Insurance Limited), part of the Liverpool Victoria General Insurance Group. Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.

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