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LV= existing customer information

Your Home Insurance is underwritten by LV=. You will have either our Silver or Gold policy. You can view your policy documents below. You can also find out how to get in touch and how you can make a claim.

Policy documents

The below documents give you a brief guide to your cover and exclusions. You can find full terms, conditions and exceptions in your cover and limits document and in your insurance terms and conditions document.

Mid-term adjustments

If you'd like to adjust or amend your existing policy, please call the insurers on 0330 678 5181*.

Lines are open from 8am to 8pm Monday to Thursday, 8am to 6pm Friday, and 9am to 5pm Saturday.

Making a claim

If you'd like to make a claim on your policy, please call one of the claim lines:

Claim line Telephone Opening times
Home insurance claims 0330 678 5005 * 8am to 8pm Monday to Friday and 8am to 4pm Saturday
Family legal protection claims 0800 028 5411* 8am to 8pm Monday to Friday and 8am to 4pm Saturday
Home emergency claims 0800 028 5407* Available 24/7

*Calls will be recorded. For Text Phone, first dial 18001.

Before you call

It's worth ensuring you have covered the points below:

  • Report the incident to the police (if applicable).
  • Check whether you're covered (see the policy documents above).
  • Gather information including the policy number, date and time of loss or damage, and the police loss report number or crime number (if applicable).

If you want to make a claim for damage caused by a storm or flood you can report it online at

Frequently asked questions

We've brought together the answers to some of your most commonly asked questions.

Read our FAQs

Important information

Buildings and contents insurance is arranged by Skipton Building Society and provided and underwritten by Liverpool Victoria Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.

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