Insurance existing customer information

Your home insurance will either be underwritten by LV= or have been provided through Uinsure. Your life insurance will have been provided by Aviva. Find out how to get in touch and how you can make a claim.

Home insurance mid-term adjustments

Who is your policy with?

Before adjusting your policy, please check who your home insurance is with:

For LV policies

If you'd like to adjust or amend your existing policy, please call the insurers on 0330 678 5181.

Lines are open from:
8am - 8pm Monday to Thursday,
8am - 6pm Friday,
9am - 5pm Saturday.

For Uinsure policies

If you'd like to adjust or amend your existing policy, please call the insurers on 0344 844 3844.

Lines are open from:
9am - 5pm Monday to Friday.

Making a home insurance claim

Who is your policy with?

Before making a claim, please check who your home insurance is with:

For LV policies

If you'd like to make a claim on your policy, please call one of the claim lines:

Claim lineTelephoneOpening times
Home insurance claims0330 678 50058am - 8pm Monday to Friday and 8pm - 4pm Saturday
Family legal protection claims0800 028 54118am - 8pm Monday to Friday and 8am - 4pm Saturday
Home emergency claims0800 028 5407Available 24/7

For Text Phone, first dial 18001.

If you want to make a claim for damage caused by a storm or flood you can report it online at lv.com/skipton.

For Uinsure policies

You can submit your claim online at uinsure.co.uk/customer/make-a-claim.

Or call one of the following numbers:

Claim lineTelephoneOpening times
For AXA, Allianz, RSA, UK General or Zurich claims0330 102 6023Available 24/7
For Covéa claims0330 024 2255Available 24/7
For Midas claims0330 123 5748Available 24/7
For Ageas claims0345 168 5264Available 24/7
For Integra claims0330 912 3418Available 24/7
Family legal protection claims0330 912 46169:00am - 5:30pm Monday to Friday
Home emergency claims0330 912 4764Available 24/7

For Text Phone, first dial 18001.

Life insurance

For policies bought via AIG Life or Aviva Protection UK Limited, please contact Aviva.

Reason for callTelephoneOpening times
Customer service 0330 303 99818:30am - 6pm Monday to Thursday and 8:30am - 5:30pm Friday except bank holidays
Claims 0330 303 99828:30am - 6pm Monday to Thursday and 8:30am - 5:30pm Friday except bank holidays