Home insurance mid-term adjustments
If you'd like to adjust or amend your existing policy, please call the insurers Uinsure on 0344 844 3844. Lines are open from: 9am - 5pm Monday to Friday.
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Your home insurance is now provided by Uinsure
Policies held with LV= were transferred to Uinsure between March 2025 and February 2026 when they were renewed. If you need to make a claim for a period prior to the transfer to Uinsure contact LV= on 0330 678 5000.
For Uinsure policies
You can submit your claim online at uinsure.co.uk/customer/make-a-claim. Or call one of the following numbers:
| Claim line | Telephone | Opening times |
|---|---|---|
| For Ageas claims | 0330 165 9426 | Available 24/7 |
| For Allianz claims | 0330 102 6023 | Available 24/7 |
| For AXA claims | 0330 058 3207 | Available 24/7 |
| For Covéa claims | 0330 912 7638 | Available 24/7 |
| For Integra claims | 0330 912 3418 | Available 24/7 |
| For RSA claims | 0330 053 1683 | Available 24/7 |
| Family legal protection claims | 0330 912 4616 | 9:00am - 5:30pm Monday to Friday |
| Home emergency claims | 0330 912 4764 | Available 24/7 |
For Text Phone, first dial 18001.
Life insurance
For policies bought via AIG Life or Aviva Protection UK Limited, please contact Aviva on one of the following numbers:
| Reason for call | Telephone | Opening times |
|---|---|---|
| Customer service | 0330 303 9981 | 8:30am - 6pm Monday to Thursday and 8:30am - 5:30pm Friday except bank holidays |
| Claims | 0330 303 9982 | 8:30am - 6pm Monday to Thursday and 8:30am - 5:30pm Friday except bank holidays |
For policies bought through LifeSearch, please contact LifeSearch on the following number:
| Reason for call | Telephone | Opening times |
|---|---|---|
| Customer service | 0800 316 7253 | 8am - 8pm Monday to Friday and 9am - 2pm Saturday |
| Claims | 0203 764 0103 | 9am - 5pm Monday to Friday |