We're here to help you find a way to stay on top of your mortgage payments and avoid getting into payment difficulties.
If you’re worried about mortgage rates rising and how you’re going to navigate the coming months, you’ve done the right thing by looking into your options.
Our responsibility as a lender didn’t end when you signed on the dotted line. After all, we all want the same thing – you enjoying your home in comfort.
We’ve given our full backing to the government’s Mortgage Charter, and we are supporting the UK Finance Reach Out campaign encouraging customers to reach out to their lender for support.
Talking to our mortgage charter team to discuss your situation will not impact on your credit score. You can find out more information on our Credit Scoring Guide [PDF].
Up to three months before your current deal ends, with no affordability check.
Reduce your monthly payments by increasing your mortgage term.
Temporarily switch to Interest Only payments for 6 months
If you’re already experiencing difficulties, the above options won't be suitable for you. Please visit our Mortgage payment difficulties page to find out how we could help.
Changing to one of the above Mortgage Charter options does not fix your interest rate. If you’re on a fixed rate and this is due to end you will need to arrange a new deal, if you don't want to change to a variable interest rate. Please call us on 0345 600 8085.
As per the terms set out in the government Mortgage Charter, choosing to either extend your mortgage term or switch to Interest Only payments for 6 months will not require a new affordability check or affect your credit score. You can find more information on our Credit Scoring Guide [PDF].
If you do fall behind with your payments your credit file will only be impacted if you miss a full monthly payment.
Holders of residential mortgages which are up to date on mortgage payments.
Yes. Help to Buy mortgages do qualify. However, if you wish to extend your mortgage term, you will need to seek permission from Manage your Help to Buy: Equity Loan - GOV.UK. You will also need to provide a copy of their approval to us before submitting your term extension application.
The Charter only applies to borrowers who are up to date with their mortgage payments. If you are in arrears and are struggling, please speak to our Credit Management team (0345 850 1766) who can go through a range of options which may be suitable to help you to get back on track or visit our Mortgage payment difficulties page for additional information.
Possession will always be a last resort when all other tailored support options have been exhausted. Lenders may commence court action, including obtaining a possession order from the courts, but, from 26 June 2023, will not seek to enforce this in less than a year from the borrower’s first missed payment.
Even at this stage, if you’re able to make a payment towards the amount you owe and we can agree a suitable payment arrangement to clear this amount, we may be able to stop further action from being taken against you. Please speak to our Credit Management team (0345 850 1766) who can go through a range of options which may be suitable to help you to get back on track.
If you find yourself in financial difficulty and you're worried about or unable to make your monthly mortgage repayment, we could help. The earlier you get in touch the better, as there are more options to explore if you tackle the problem early. Please speak to our Credit Management team (0345 850 1766) who can go through a range of options which may be suitable to help you to get back on track.
Talk to our dedicated Credit Management team.
0345 850 1766
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