If you need a little extra assistance, we’re here to help. Find out about all the accessibility support we offer.
We want to build a Society that’s fair and accessible to everyone.
That’s why we have lots of different services for people who might need help or extra support. If you can’t find the service you need, please ask a member of our team (online or in your local branch).
Including customers who are blind or have any form of visual impairment including colour blindness.
Including customers who are deaf, have a hearing impairment, use sign language or have a speech impairment.
Including customers with a cognitive impairment, dyslexia, dyspraxia, dyscalculia, autism and ADHD.
Including customers who have reduced mobility, or conditions affecting their motor skills.
Including mental health, dementia and other long term conditions.
We are actively working towards our website meeting the AA level of the WCAG 2.0. These internationally recognised guidelines are the benchmark for building accessible websites, detailing how websites should be built to make them accessible.
Over 1,500 of our staff are trained to help customers with communication difficulties.
SignVideo is a safe and secure way to connect with us if you use British Sign Language.
Accessibility information for our branches is available through AccessAble.
If you have any questions about any of the services we offer, or you’d like to speak to us about how we can help you, please get in touch.
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