Communication Access UK is a partnership between national charities and organisations that share a vision to improve the lives of people living with communication disabilities. Here at Skipton Building Society, we are currently taking part in the “early adopter” phase of the Communication Access UK initiative.
Communication Access UK have worked with people with communication difficulties and disabilities in order to design and create a new symbol along with standards and training. The symbol can be displayed by businesses and organisations, like us, whose colleagues have undergone the specific training to help them better support the needs of the people with communication difficulties. The training helps colleagues identify if someone needs support and encourages them to ask how we can help.
Colleagues in two of our branches, Leeds and Keighley, have undergone specific training to help them better support the needs of people with communication difficulties. Due to COVID-19 we have had to postpone rolling this out but we hope to roll this out across all our colleagues in the future.