Our commitment

Accessibility can mean different things to different people and we’re always working to make improvements to create a Society where no one is left out.

AccessAble is an organisation that provides detailed Accessibility Guides for thousands of venues across the UK, and they've helped us identify areas for improvement across the Society.

Our services

We want to make it easy for everyone to use our products and services and here we outline the accessibility services we provide. You can also download detailed Accessibility Guides for all our UK branches at AccessAble.


SignVideo helps you contact us safely and securely if you use British Sign Language through an online video service. It is fast and simple and enables people with hearing impairments to sign to an interpreter and the interpreter speaks to our adviser.

Find out how to use SignVideo

We’re proud to be the first building society to provide accessibility information on all of our branches through AccessAble.

Communication Access UK 

Communication Access UK is a partnership between national charities and organisations that share a vision to improve the lives of people living with communication disabilities. Here at Skipton Building Society, we are currently taking part in the “early adopter” phase of the Communication Access UK initiative.

Communication Access UK have worked with people with communication difficulties and disabilities in order to design and create a new symbol along with standards and training. The symbol can be displayed by businesses and organisations, like us, whose colleagues have undergone the specific training to help them better support the needs of the people with communication difficulties.

Colleagues in two of our branches, Leeds and Keighley, have undergone specific training to help them better support the needs of people with communication difficulties. We hope to roll this out across all our colleagues in 2020.

Video appointment service

We've made it easier to talk about your money by making our appointments more accessible with our video appointment service, Skipton Link. You can access mortgage advice, financial advice or a review with a savings consultant, from the comfort of home.


We are actively working towards our website meeting the AA level of the WCAG 2.0. These internationally recognised guidelines are the benchmark for building accessible websites, detailing how websites should be built to make them accessible for people with disabilities.

Visual impairment

  • Assistance dogs are welcome in all our branches
  • Signature guides and magnifying glasses are available on request
  • Documents can be provided in braille, large print or audio

Our colleagues are always happy to help, so please ask if you need anything.

Hearing impairment

  • All our branches have induction loops
  • Web chat is available so you can talk to us online.

Cognitive impairment

  • There’s a Dementia Friend in every branch and we’ve signed up to the Dementia-Friendly Financial Services Charter
  • Background noises can be challenging for some people, so you can choose a silent option when you're on hold on a telephone call with us.

Motor impairment

Detailed Accessibility Guides are available for all our branches from the following places:

If you have difficultly or cannot sign your name, please talk to us and we’ll work with you to find a solution suited to your personal needs.

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