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Our new mobile app has launched

We’ve got exciting news – our brand-new Skipton mobile app has just launched. It’s been designed to give you an even better digital experience. And this is only the beginning – over the coming months, we’ll be adding new features to make managing your accounts with Skipton even easier.

How to get the new app 

We’ll only invite you to move over through your current app.

For now, the new app is for members who only have a mortgage, so savings accounts won't be available on it just yet - but we're working on that.

When it’s your turn to download the new app, you’ll get an invite in your current app letting you know it’s time to make the move. Once you’ve signed up for the new app, the old one will no longer work.

Before moving, it’s important your contact details (like your personal email address, mobile number, and home address) are up to date. You can check and update them by logging into Skipton Online or by visiting your nearest branch, and if you have a mortgage with us, you can also call 0345 130 4741 to update your details.

Building a better app – with you and for you  

We’re building this new app from the ground up. It’s designed to support you now – and in the future. Here’s what you can expect:

Smarter functionality

We’re rolling out new and improved features gradually, so the app grows with you.

Shaped by you

We’ve already listened to our members’ views on what we can do to make the app better, and we’ll continue to do so.

Phased rollout

Not everyone will move over at once. Remember, when it’s your turn to make the move over, you’ll get an invite in your current app.

Share your feedback

We know it might not be perfect from the get-go – but that’s why your thoughts are so important. Help us shape what’s next, and together we can build something even better. You can share any feedback you have by emailing us at pilotappfeedback@skipton.co.uk.

We’ll let you know in your current app when it’s time to switch

For now, you don’t need to do a thing – we’ll invite you through the current app when it’s time to move over. We can’t wait to share what’s next.

Frequently Asked Questions

It’s been designed to give you an even better digital experience. We’ve given it a fresh look and added features shaped by your feedback.

For example, if you have a mortgage with us, you can view your mortgage statements, important documents, and information about overpayments (if relevant to your mortgage) directly in the app – meaning everything’s together in one secure place.

For now, it's for members who only have a mortgage with us, so our savings products aren't available in it just yet. You also won't have any access to Secure Messaging once you’ve moved over - you can still contact us through all our other contact options.

You’ll be able to move to the new app once the features you need are ready. We’re adding more over time and will let you know – through your current app – when it’s time to move.

No, once you've moved to the new app you can't go back. Over the next few months, we’ll be moving all members who currently use our app across to the new one.

At the moment, it’s members who only have a mortgage, but savings and more features are coming soon.

Once you've moved to the new app, you won’t be able to use Skipton Online for a little while. This is because we’re in the process of updating and improving Skipton Online too. Once that’s ready, we’ll start moving members over.

Right now, moving to the new app is optional – but we’d love for you to join and tell us your thoughts. When a move becomes required, we’ll give you at least four weeks’ notice. Remember, we’ll only ever ask you to switch from within your current app.

When we are ready to invite you to make the switch, you'll then receive an invite through your current app asking you to download the new app. We'll never ask you to move over by clicking on any links outside of our app.

After you’ve moved over to the new app, we’ll send a short survey by email – keep an eye out for it. Or you can email us directly at pilotappfeedback@skipton.co.uk.

You can check and update them by logging into Skipton Online or by visiting your nearest branch, and if you have a mortgage with us, you can also call 0345 130 4741 to update your details.

Our useful guide on how to create an email address will talk you through the steps you need to take. 

In today’s digital world, having your own email address makes it much easier to stay connected. Whether you’re keeping in touch with loved ones, managing online accounts or receiving important updates, a personal email address is your gateway to many services. By using a personal email address for your finances ensures your financial privacy.

This isn’t a feature of our new app, but you can contact us through web chat or by phone during our opening times. And of course, you can visit your nearest branch.

Not just yet – but we’re working on it. Over the next few months, we'll be adding new features.

For now, you can update your personal details by visiting your nearest branch or writing to us. If you have a mortgage with us, you can also call 0345 130 4741 to update your details.

You can register up to three devices. If you add a fourth, the oldest one will automatically be removed. You can check your registered devices in the app – and if you want to remove one, just get in touch.