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Using Secure Passcode on the app

What is a Secure Passcode?

Secure Passcode is an extra layer of security and can be found within our app.

An extra layer of security is required alongside your password when you're logged into Skipton Online to carry out certain activities, such as setting up a withdrawal to a new nominated bank account or changing your personal details.

How do I generate a Secure Passcode?

Our app Secure Passcode button

Step 1 - Find Secure Passcode

Find and open our app on your phone and log in using your fingerprint, face, or PIN.

Once you are logged in, you can find Secure Passcode by selecting 'More' in the bottom menu and then 'Secure Passcode'.

Our app Secure Passcode screen

Step 2 - Enter code

A six-digit code will then appear on your screen. This will last for 30 seconds, before a new code is created.

You now need to enter the code shown, into Skipton Online.

If you put in the wrong six-digit Secure Passcode, you can generate another. You'll have three attempts to enter a code before you're locked out from Skipton Online.

If you need help, you can speak to us on web chat or call 0345 702 5026.

Important information

If you have your app installed on two devices, for security reasons, the Secure Passcode feature will only be available on one of them. You can manage which device has the Secure Passcode in the 'Mobile App' section in Skipton Online.

Frequently asked questions

No, for your security we allow your Secure Passcode to be registered to only one device at a time. While you can use the app on two devices, the Secure Passcode feature will only be available on one of them.

You can manage your registered devices by logging into Skipton Online.

To move your Secure Passcode you will need to first remove the device that it is currently activated on by logging into your account on Skipton Online and choosing "Mobile App" from the main menu. You can then register the app on a new device and your Secure Passcode will automatically be assigned to that device.

Alternatively, if you already have the app installed on another device, you can activate Secure Passcode on that device after you have removed your first device. Simply log into the app, navigate to the Secure Passcode menu option, and follow the instructions on screen.

You don't need to use this when making payments to your account(s), or for logging into Skipton Online or our app.

You won't need it for any activities within the app, but you will need to use it for certain activities in Skipton Online, including:

  • Updating your personal details
  • Adding new nominated accounts for savings accounts
  • Withdrawing money to your nominated account(s)

We have an alternative to the Secure Passcode which is a One-Time Code. This acts as your extra layer of security.

Step by step guides

SAFE hub icon

Keeping you safe online

We take online security very seriously so we use two-factor authentication. This means we rely on more than passwords and memorable information for some activities.

You can find out more about how we keep you safe online in our SAFE Hub.

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