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One-Time Code

What is One-Time Code?

One-Time Code is a unique code which is sent to your nominated mobile or landline number as an extra security measure when you're completing certain transaction with Skipton Online, such as setting up a withdrawal to a new nominated bank account or changing your personal details.

When completing one of these transaction, you will be asked to enter the five-digit One-Time Code sometimes in combination with your Skipton Online password.

How do I use a One-Time Code?

Skipton Online login screen

Step 1 - Log in to Skipton Online

You first need to log in to Skipton Online with your login details to view your One-Time Code.

If you do not have a Skipton Online account, you will need to sign up.

Skipton Online home screen

Step 2 - Find One-Time Code

Next, you will see the home screen for Skipton Online. On the left hand side you will find a list of options, you will find the One-Time Code here.

Upon selecting this, a pop up will appear and we will send you the code either by text message or a voice call, depending on your preferences.

Please remember, we will never contact you and ask you for your code and you shouldn't share this with anyone.

Skipton Online One-Time Code screen

Step 3 - Enter code

Then you will need to re-enter your password for Skipton Online, along with the code we have just sent you.

Once the code has been entered, your transaction will be completed.

Important information

  • You may only nominate a UK registered mobile or landline number to receive your One-Time Code.
  • It is important to ensure your registered mobile and landline numbers are up to date. You will see the registered number before the One-Time Code is sent.
  • Your One-Time Code is a security feature and as such should never be shared with anyone. We will never ring you and ask for a One-Time Code that has been sent to you.

Frequently asked questions

Once you've requested your One-Time Code, it will expire after 3 minutes.

If you input the wrong five-digit code, or it has expired, you can request another. You'll have three attempts to enter the code before you're locked out of Skipton Online.

If you haven't received your code after 3 minutes, you can request another code to be sent. You may also want to check to make sure that your nominated phone number is correct. If it's not, please call us on 0345 702 5026.

If you have access to your One-Time Code number you can change your nominated number by logging into Skipton Online.

If you do not have access to your One-Time Code number please call us on 0345 702 5026.

If you already have the Skipton app

Log into your Skipton Online account, select the 'Mobile App' menu option and follow the instructions on screen.

If you are not registered for the Skipton app

Log into Skipton Online and you will be prompted to register either Skipton app or One-Time Code, follow the instructions to complete the set-up.

We have an alternative to One-Time Code which is in our app. The app contains Secure Passcode which acts as you extra layer of security.

Step by step guides

SAFE hub icon

Keeping you safe online

We take online security very seriously so we use two-factor authentication. This means we rely on more than passwords and memorable information for some activities.

You can find out more about how we keep you safe online in our SAFE Hub.

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