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Accessibility aids

  • Large print communications

    If you would like to receive letters in large print, let us know. We produce them in line with the United Kingdom Association of Accessible Formats. Our large print is Arial font size 18.

  • Audio (CD) communications

    If you would like to receive letters in audio format, let us know. Our Audio CDs conform to United Kingdom Association of Accessible Formats standards.

  • Braille

    If you would like to receive letters in Braille, let us know. Our Braille documents are in Unified English Braille with both Grade 1 and Grade 2 available, on request.

Still need help?

We're always working to improve accessibility for all our customers, so if there's something we could do to help you further please let us know.

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