Heather Jackson

A member of the Nominations, Remuneration and Risk Committees.

“I have huge respect for Skipton, which plays such a large part in helping people shape better financial futures for themselves. I think organisations that really focus on their customers’ needs are the ones that succeed in the long term. I have worked in large corporations and small start-ups and a common thread for making a positive difference is that they all focus on doing the right thing for their customers. Even though technology and large change projects help drive innovation, the key ingredients are always customers and people – ensuring members and colleagues are at the centre of everything.”

Heather brings her strong business operations, strategy and change background which is vital as the Society invests further in improving customer journeys through its branches, telephony, web and app. She also has 25 years’ experience in senior roles at Lloyds plc, Capital One, Boots the Chemist, Asda and Burton Group plc.

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