What does ‘without advice’ and ‘with advice’ mean?
Without advice
If you have been given this option it will be stated within your mailing pack, and you can choose to switch to another mortgage product without us giving you advice.
You can only use this option if:
- You don’t want to make further changes to your mortgage, for example the length of your remaining mortgage term
- You’re confident that you can identify the right mortgage product for your needs and circumstances
- You’re happy to take responsibility for your decision; and
- You’re able to access our website to make your product selection.
If you decide to select a product without our advice, you won’t benefit from the protection of the Financial Conduct Authority’s rules on assessing the suitability of the mortgage product for you. You also won’t be able to claim for this under the FSCS protection.
What do I need to do next?
If you're eligible and you’d like to switch to another of our mortgage products without us giving you advice, visit our switching your mortgage deal page.
With advice
You might need advice if:
- You’re unsure about which mortgage product is suitable for your needs and circumstances; or
- Your personal circumstances have changed, (e.g. changes to your income, marital status or financial position) meaning you would benefit from a full review of your mortgage arrangements
- You want to review any other aspect of your mortgage, e.g. if you want to borrow more money or change the length of your remaining mortgage term.
Our qualified mortgage advisers offer a free advice service over the phone or via video link where they can recommend one of our mortgage products for you based on your circumstances. Appointments can take up to an hour, to make an appointment with our advisers call us on 0345 607 9825 or arrange a video appointment on Skipton link.