Purpose of the Panel
We're committed to continually enhancing the service we offer our members by designing better experiences and launching new products and services that reflect their evolving needs. Having access to a Panel of over 20,000 members willing to give us feedback on new ideas and initiatives means that we can make further enhancements during their development and, ultimately, develop better solutions.
Membership of the Panel
If you're a member of the Society and are 18 or older, you can join our Member Panel. If you cease to be a member of Skipton Building Society we will remove you from the Panel. Otherwise, your membership of the Panel will continue unless you ask to leave. You can leave at any time by emailing customerinsight@skipton.co.uk.
By agreeing to join the Panel you agree that Skipton Building Society can use the results of research exercises, including your opinions, to feed into the development and improvement of Skipton Building Society’s products, services and communications. Any information you provide about yourself will be used for research purposes only, and not for sales or marketing. The Panel will be operated in accordance with the Market Research Society Code of Conduct.
Rewards for participating
At our sole discretion, we may offer rewards or entry into free prize draws for participation in research. Terms and conditions for these or any other incentives will be clearly outlined at the time of offer.
How Skipton Building Society will use, share and keep your personal data
We (Skipton Building Society) are the data controller responsible for the safe-keeping of your data which will be used to:
- manage your membership of the Member Panel and analyse survey responses to understand your and other members’ needs and circumstances, what you like about Skipton Building Society and any improvements you think could be made
- provide updates on the outcome of the research and how this has been implemented
- administer prize draws or other incentives outlined in your invitation, including notifying the winner by email or phone, and asking them to confirm acknowledgement of being selected as the winner.
We use a unique personal identifier to link your survey responses to other information we hold about you. We do this for analysis purposes and for administering the prize draws or incentives. All survey data and responses will be anonymised after 6 years.
Member Panel surveys are hosted on a secure site ('skipton.welcomesyourfeedback.net’) by a third-party provider called Snap Surveys, and you will not be asked to provide any information that identifies you directly when taking part in surveys.
Your rights
For more information about how we use your personal data, who we share it with and why, how long we keep it, the lawful bases that apply, your rights and how to exercise them please refer to our Data Privacy Notice at skipton.co.uk, ask at your local branch, call us on 0345 850 1700 or write to the Data Protection Officer at the address below.
Skipton Building Society
Principal Office
The Bailey
Skipton
North Yorkshire
BD23 1DN
These Terms and Conditions shall be governed by and construed in accordance with English Law.