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Customers and communities

We all have a responsibility to build a fairer society so that the future is better for everyone. We’re aiming to build stronger relationships with the people, customers and communities we serve and to lend a helping hand.

An inclusive and accessible financial services provider

Communities are built up of many different people from various abilities and backgrounds. At Skipton we want to build a Society that’s fair and accessible for everyone.

How we can help

Up to 1 in 5 people experience a communication difficulty at some point in their lives and we’re proud of the support we’re providing and the ethos we’re embedding within our culture.

There are lots of ways you can get in touch with us, including our video appointment service, Skipton Link, if you can’t make it into branch, or you can chat to us online using our web chat facility – look for the chat icon on the right hand side.

Our video appointment service

And if you need a little extra assistance or additional support, we’re here to help you. We offer different services for those with visual, hearing and speech impairments, neurodiverse conditions, motor and mobility impairments or long-term health conditions including mental health conditions.

We’re proud to be pioneers and our involvement with numerous initiatives further supports the work we’re doing to make our Society – and its products and services – become more inclusive and accessible. Raising awareness, providing training and increasing confidence and independence. We were the only financial services organisation to take part in the Communication Access UK initiative and the first building society to provide accessibility guides for all our branches through AccessAble, who have also helped us identify areas for improvement.

In 2020 we sponsored the creation of the Business Disability Forum’s ‘Inclusive Communication Toolkit’ which helps businesses by providing advice and a series of resources to improve and support effective communication.

To find out more about the specific services we offer to help you, visit our Accessibility page.

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