We have made every effort to explain clearly what is happening and why. Whilst we acknowledge that any increase in your mortgage payment will be unwelcome, we believe that our actions, which are in the long term best interests of all our members, should not have left you with grounds for complaint.
If, however, you wish to discuss these changes, please contact us on 0345 850 1711*.
In the event that you remain dissatisfied, Skipton Building Society has an internal complaints procedure. You can register a complaint over the telephone, on this website or by writing to:
Customer Relations Department,
Your complaint, once registered, will be acknowledged or resolved within five working days. We aim to investigate and respond to your concerns within four weeks and, if appropriate, a final decision will be reached within eight weeks.
You also have the right to refer your complaint to the Financial Ombudsman Service (FOS) if you are dissatisfied with the Society's response. FOS will only consider your complaint if you have already given us the opportunity to resolve it.