Managing your account online
With online services you can view your balance, make payments into your online savings accounts and transfer money to accounts in your name, view your statements and manage your personal details, 24 hours a day, 7 days a week.
What’s available with our Online Services
Here’s what you can do online for your different types of accounts.
| Online Features |
Mortgage Account |
Savings
(opened online) |
Savings
(opened in branch) |
|
Manage and arrange transactions
- Manage and arrange transactions on your online savings accounts 24/7.
- View your closed accounts.
- View your previous transactions.
- Add up to two nominated payees per account.
|
|
Yes |
|
|
Mortgage Accounts
- View mortgage transactions, mortgage information and any other additional loans.
|
Yes |
|
|
|
Faster payments
- Pay money out by the end of the next working day.
|
|
Yes |
|
|
Online Statements
- Choose to view your annual statements online.
(Mortgage statements from 2016 onwards will be available online.)
|
Yes |
Yes |
Yes |
|
Manage your personal details
- Change your address.
- Change your contact numbers.
- Change your email address.
- Download the change of name form to print and return to us.
|
Yes |
Yes |
Yes |
Manage your preferences
- Choose how you would like to receive alerts on your account.
- Choose how you would like us to keep you up to date about our products and services.
|
Yes |
Yes |
Yes |
Web Chat and secure messages
- Our Web Chat service is available in Skipton Online during our normal call centre opening hours.
- Send us a secure message in Skipton Online.
|
Yes |
Yes |
Yes |
Open Banking
Open Banking provides customers with a new way to share information and their current accounts.
Find out more
Welcome to the next step in our evolving online security
Protecting your money and personal information is important to us. Our Secure Passcode is one way to provide an extra level of protection for your online personal information and certain types of transactions. It’s easy to use, convenient and will keep your accounts safe.
Secure Passcode - How does it work?
Simply download and register the Secure Passcode app on your smartphone or tablet. Once set up, you’ll access the app via a PIN and it will then generate a 6 digit unique code valid for 30 seconds. The app is an alternative to the Grid Card and is a security device only.
When you’re logged into Skipton Online and carrying out an activity that needs extra security, such as withdrawing money or changing your personal details, you will be asked to enter the 6 digit code from your app in order to continue.
Who can use it?
It is available to everyone and can be downloaded onto Apple (iOS) and Android smartphones and tablets running up to date software.
If you are new to Skipton Online simply choose Secure Passcode during online services set up, or during product application. Then follow the instructions to download and register the app, which shouldn’t take longer than five minutes.
If you already have Skipton Online set up, you can easily switch from Grid Card (our alternative security method) to Secure Passcode.
How do I set it up?
1. First ensure you have selected Secure Passcode as your extra security method, normally during product application or account set up. If you've already signed up for online services you can switch from Grid Card to Secure Passcode from within Skipton Online.
2. Once you’ve confirmed your preference, go to the iOS app store or Google Play store on your device. Search for the Secure Passcode app and select to download it. The app is free to download.
3. Once you've downloaded, open the app to begin registration. You’ll need your Skipton Online login ID, password and security questions handy. If you're new to Skipton Online, you’ll also need the unique registration code we’ve sent you either in the post or via text.
If you're already signed up for online services, you'll need your Grid Card to switch.
4. Complete the steps entering the information mentioned above then finally set up a PIN for the app. For your security you’ll need to enter this each time you want to access the app. If your device enables it, you can use touch ID (fingerprint) as an alternative.
Frequently Asked Questions
No, you only need to use it for certain activities including;
- Withdrawing money
- Transferring money
- Changing your personal details
You will login as normal with your login ID, password and security question but if you go to do one of the above activities you will be asked to enter a 6 digit code from your Secure Passcode.
You can still switch, you’ll just need to call us on 0345 702 5026 and confirm your identity. We’ll then send you a unique registration code to allow you to complete registration.
If you've previously registered a Grid Card or Secure Passcode and provided us with your mobile number we will send you this via SMS.
No, each user can only have the Secure Passcode app registered on one device, this is for security reasons. If you have a joint account, each user can have the app as it will be registered to a different person on each device.
You will need to deactivate Secure Passcode and re-register it on your new device. You can do this by logging into Skipton Online and going to Secure Passcode in the menu, where we’ll provide full instructions of what to do.
Please note, we’ll deactivate your Secure Passcode app immediately when you let us know. You’ll still be able to log in and view your account details using Skipton Online. But you won’t be able to withdraw money until you’ve re-registered the app on your new device.
You can reset the PIN within the app, simply follow the instructions on screen.
You do not need to be connected to the internet or have a phone signal to be able to use the Secure Passcode. However, you do need a 3G, 4G or Wi-Fi signal to download and register the app initially.
Before you sell your mobile phone or tablet, you must first deactivate your Secure Passcode app, which you can do via logging in to Skipton Online and going to Secure Passcode in the menu.
If you delete your Secure Passcode app accidentally, you need to login to Skipton Online, go to Secure Passcode in the menu, tell us you have a new device and follow the instructions on screen. If you need any help, you can call us on 0345 702 5026.
Grid Card - our physical security device
We know that not everyone will want to use a smartphone or tablet for their extra level of protection so we still have the Grid Card as an alternative option.
How does it work?
Our Grid Card is a physical device the same size as your bank cards, it’s printed with a grid pattern of numbers and letters. We will send this out to you in the post and you will need to register it against your Skipton Online account.
When you’re logged into Skipton Online and carrying out an activity that needs extra security, such as withdrawing money or changing your personal details, you will be asked to enter 3 co-ordinates from your Grid Card.
How do I set it up?
Your Grid Card may take up to 5 working days to arrive in the post. Once it’s arrived simply log in to Skipton Online, go to Grid Card in the menu and enter the Grid Card serial number to register.
We’re committed to protecting our members from fraud and to helping you protect yourself.
We'd like to make sure you have the information you need to be able to recognise when something doesn't seem right, and to know what to do if you think you may have been a victim of fraud.
Keeping you safe from fraudsters online – what we do
- To reduce the risk of identity theft, we always verify the identity of new customers when applying for a product on Skipton Online.
- To protect you in case you forget to log out, we automatically log you out of Skipton Online after 10 minutes of inactivity.
- We continually review our security systems to ensure that the highest levels of safety are balanced with ease of use for our customers.
- We will never ask you to give us your login details over the phone, in branch or via email or Web Chat. We will ask other questions if we need to verify your identity.
Do you think you've been a victim of fraud?
Call our Fraud Response Team
If you believe that your Skipton account has been, or is, at risk of being used fraudulently, please call our 24/7 Fraud Response Team. You may be asked to leave a message if calling outside of our normal operating hours, we will make it a priority to return your call as soon as possible.
0345 850 0469
How our online security for logging in works
We use multi-factor authentication, which means that we don’t rely on passwords and memorable information alone. Instead we use a ‘what you have and what you know’ approach, meaning we also use an additional security method, either on a mobile app or physical Grid Card.
This means that even if your memorable information is compromised, a fraudster won’t be able to access your account to withdraw money.
Security Centre
Find out how we protect your Skipton accounts from frauds and scams and the steps you can take to protect yourself.
Learn more
Getting started
If you’re a Skipton savings or mortgage account holder you can sign up to online services in just a few simple steps.
-
Follow the link below to begin sign up. Have your account number ready as we’ll use this to identify you as a customer.
- We’ll then ask you a few more details about yourself to check that you are the customer we hold on our records. It’s important that all the details match the details we hold for you.
- You’ll then need to set up your security details. You’ll use the memorable data including login ID and password each time you login. The extra security method you choose, either Secure Passcode or Grid Card will be used each time you wish to withdraw money or change your personal details.
- Finally, confirm your details and you’re all set up. To view your accounts for the first time you’ll need to register your Secure Passcode or Grid Card.
Sign up to manage your account online
You can sign up to manage your account online using our secure customer portal
Sign up
Opening online accounts
If you want to open an online savings account you can follow the apply link from our site on the product page. When the application process starts you will be asked if you are already a customer. If you have a savings or mortgage account with us already you should follow the existing customer route, when you have completed the product application you should also be able to see your other accounts on the homepage.
Frequently Asked Questions
You will need your account number to register for online services. You can find this on your savings or mortgage statement. If you can't find any documentation please call us on 0345 850 1700 and we'll be happy to help.
Alternatively if you want to open an account you can follow the new customer route during account application which will create a new online services profile. This may mean that if you have any old accounts they won’t show unless we can match your details during account set up.
This may be because you haven’t registered your Secure Passcode app or Grid Card so do this first. For full details of how to do this login and go to the Grid Card/Secure Passcode link in the menu.
If you have already done this and can’t see your accounts it may be because we haven’t been able to match your details during set up and instead created a new profile. Call us on 0345 702 5026 or send us a secure message when you’re logged in for more support.