Frequently Asked Questions


If the terms of your account allow it, there are a number of ways you can pay into your savings account.

If you're making a payment into an ISA and you've not paid in for over 12 months, you will need to reconfirm your ISA declaration before making a payment. Please contact us to make sure your payment can be accepted.

Bank payment

You’ll need to set up instructions with your bank. If you want to set this up before your account matures you can set up a future dated payment in advance.

To pay money into your Skipton account from another UK bank or building society, please use the bank details below:

Sort code
Account number
Reference number
your 9 digit Skipton account number

By Cheque

You can pay in by cheque at any branch or post to Skipton Building Society, Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

Debit card payment

Where your account was opened online you can pay in through Skipton Online or in the Skipton app. Alternatively, visit any branch or call us on 0345 850 1722.

By Cash

You can pay in by cash at any branch, please bring your passbook (if applicable). If you opened your account online we’ll need to see some photographic ID for the first cash payment as set out in our Proving your Identity [PDF] document and your passbook (if applicable).

ISA transfer

For more information on how to transfer money from another ISA, please visit our Transferring your ISA page

Cash ISA transfers usually take up to 7 working days whilst transfers in from a Stocks & Shares, Innovative Finance or Lifetime ISAs can take up to 30 working days. For more information on ISA transfers visit our Transferring your ISA page.

You can find all the information you need to transfer your ISA on our Transferring your ISA page.

There are different options available to you depending on where you opened your account and your account terms and conditions, please visit paying in and withdrawing for more information.

If your savings account was opened in branch, by post, or over the phone, you will receive your certificate of investment within 30 days of your account opening or maturity date. If it was opened online, you will not receive a certificate of investment as you can view your account information on Skipton Online or in the Skipton app.

We will contact you when your account is due to mature. If you want to find out more, please visit our page on Maturing savings accounts

If you’re registered for Skipton Online, you can:

  • Update your email or postal address online or by writing to us
  • Update your telephone number(s) online, over the phone, in branch or by writing to us.

To update your details in Skipton Online visit the ‘Personal Details’ section once logged in which you’ll find on the left hand side. You’ll need your extra layer of security to hand (Secure Passcode within the app or Grid Card) to be able to update any of your personal or contact details online.

If you’re not registered for Skipton Online, you can:

  • Update your telephone number, email or postal address over the phone, in branch or by writing to us. If you’d like to change your postal address over the phone, you’ll need to have set up a memorable word for telephone access to be able to do so.

If we don't have your signature on file and you're changing your details by post or in branch, we may ask you to provide verification of your signature.

Does your question relate to the Skipton Online Cash Lifetime ISA?

Please read our Lifetime ISA FAQs.


To find out how to make payments into your mortgage, please visit paying your mortgage.

If you're thinking of making overpayments, please check your mortgage offer as to whether this is possible and if so, if there are any Early Repayment Charges payable.

Key points

  • Your first Direct Debit payment will be due on the first day of the month following release of funds. Payments will be taken on the third working day after the payment due date, but the money needs to be available in the account on the due date.
  • If release of funds takes place on the last day of the month, the first payment is due the following day.
Completion date (release of funds) First payment due
1-31 January 1 February
1-29 February 1 March
1-31 March 1 April
1-30 April 1 May
1-31 May 1 June
1-30 June 1 July
1-31 July 1 August
1-31 August 1 September
1-30 September 1 October
1-31 October 1 November
1-30 November 1 December
1-31 December 1 January

Online Registration

We take online security very seriously and use two-factor authentication to provide an extra layer of security. This means we rely on more than passwords and memorable information for some activities

You don’t need to use this when logging into Skipton Online or the Skipton app, or making a payment into your account(s). You only need to use it for certain activities including:

  • Withdrawing money
  • Transferring money
  • Changing your personal details
  • Setting up a new nominated account

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