Frequently Asked Questions


If you're making a payment into an ISA and you've not paid in for over 12 months, you will need to reconfirm your ISA declaration before making a payment. Please contact us to make sure your payment can be accepted.

Bank payment

You’ll need to set up instructions with your bank. If you want to set this up before your account matures you can set up a future dated payment in advance.

To pay money into your Skipton account from another UK bank or building society, please use the bank details below:

Sort code
Account number
Reference number
your 9 digit Skipton account number

By Cheque

Through any branch you can pay this in at any branch or post to Skipton Building Society, Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

Debit card payment

Where your account was opened online you can pay in through Skipton Online. Alternatively, visit any branch or call us on 0345 850 1722.

By Cash

At any branch.

ISA transfer

For more information on how to transfer money from another ISA, please visit our Transferring your ISA page

You can find all the information you need to transfer your ISA on our Transferring your ISA page.

To withdraw from a notice account you'll need to get in touch with us to request a withdrawal. You’ll then have to wait for the notice period to expire before you’re able to access your funds. You can withdraw 4 days before the notice date and up to 14 days after.

Does your question relate to the Skipton Online Cash Lifetime ISA?

Please read our Lifetime ISA FAQs.

Savings Maturity

Your funds will mature at midnight on the date of maturity and will be available the next working day.

For example, if your account matured at midnight on a Friday you could go into a branch on a Saturday to withdraw by cheque or up to £500 in cash. Before you visit, please check the opening times for your local branch using our Branch Finder.

Alternatively, if you requested a withdrawal by faster payment, this would be sent the next working day. Where your maturity takes place on a weekend or bank holiday, we can only start the faster payments process on the next working day. Funds will be available in your bank/building society account no later than the end of the end of the following working day.

You can’t make a payment into your fixed rate savings account until the day after it has matured.

  • If you “do nothing” your maturing funds will automatically transfer into the 1 year product described in your maturity letter and you will have 21 days from maturity to add more money to the account.
  • If you’ve given an instruction to transfer your maturing funds into one of the fixed rate products we’ve offered you, then for 7 days after maturity you can make additional payments into your account. After this, your account may be closed to further deposits at any time and without notice.
  • If you’ve selected any other product from our range, you can pay in as described in the account terms and conditions.

If your savings account was opened in branch, post, or over the phone, you will receive your certificate of investment within 30 days of your maturity date. If it was opened online, you will not recieve a certificate of investment as you can view your account information on Skipton Online


To find out how to make payments into your mortgage, please visit paying your mortgage.

If you're thinking of making overpayments, please check your mortgage offer as to whether this is possible and if so, if there are any Early Repayment Charges payable.

Key points

  • Your first Direct Debit payment will be due on the first day of the month following release of funds. Payments will be taken on the third working day after the payment due date, but the money needs to be available in the account on the due date.
  • If release of funds takes place on the last day of the month, the first payment is due the following day.
Completion date (release of funds) First payment due
1-31 January 1 February
1-29 February 1 March
1-31 March 1 April
1-30 April 1 May
1-31 May 1 June
1-30 June 1 July
1-31 July 1 August
1-31 August 1 September
1-30 September 1 October
1-31 October 1 November
1-30 November 1 December
1-31 December 1 January

Online Registration

When registering online you’ll have chosen either a Grid Card or Secure Passcode registration code as your extra security method.

For security purposes, we'll need to send this to you in the post, please allow up to 5 days for this to be received. Once it’s arrived simply log in to Skipton Online, go to Grid Card or Secure Passcode in the left hand menu and enter the Grid Card serial number or Secure Passcode registration code to register.

If you’ve registered for Skipton Online previously and have switched from using a Grid Card to Secure Passcode you’ll receive a text to register for the app.

If you haven’t registered your Grid Card in Skipton Online or registered for Skipton Online before, for security reasons we’ll send your registration code in the post; this can take up to 5 days to arrive.

You don’t need to use this when logging into Skipton Online or making a payment into your account(s). You only need to use it for certain activities including:

  • Withdrawing money
  • Transferring money
  • Changing your personal details

Our Savings Hub

You'll find more savings information in our hub.

Our Mortgage Hub

For all the help and information you need visit our Mortgage Hub.

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