Find out how we can help customers with a cognitive impairment or conditions such as dyslexia, dyspraxia, dyscalculia, autism or ADHD.
How we can help
AccessAble
Accessibility information for our branches is available through AccessAble. We're proud to be the first building society to offer this service.
AccessAble
Communication Access UK
Communication Access UK aims to make things easier for people with communication disabilities. It is a partnership between national charities and organisations. We were the only financial services organisation to take part in the 'early adopter' phase of this.
The initiative provides special training in helping customers with communications requirements. Over 1,500 Skipton colleagues have now completed this training.
Communication Access UK
Video appointment service
We’ve made our appointments more accessible with our video appointment service, Skipton Link. You can have a video appointment from home for mortgage advice, financial advice or a review with a savings consultant.
Skipton Link
Web chat
Web chat is available so you can talk to us online - look for the chat icon on the right hand side of any page on our website.
Silent hold options on calls
You can choose a silent option when you're on hold on a telephone call with us.
Coloured transparencies
We have coloured transparencies in branch, please ask a colleague.
Longer appointments
If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate.
How else can we help?
We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.