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Neurodiverse conditions

Find out how we can help customers with a cognitive impairment or conditions such as dyslexia, dyspraxia, dyscalculia, autism or ADHD.

How we can help


Accessibility information for our branches is available through AccessAble. We're proud to be the first building society to offer this service.


Communication Access UK

Communication Access UK aims to make things easier for people with communication disabilities. It is a partnership between national charities and organisations. We were the only financial services organisation to take part in the 'early adopter' phase of this.

The initiative provides special training in helping customers with communications requirements. Over 1,500 Skipton colleagues have now completed this training.

Communication Access UK

Video appointment service

We’ve made our appointments more accessible with our video appointment service, Skipton Link. You can have a video appointment from home for mortgage advice, financial advice or a review with a savings consultant.

Skipton Link

Web chat

Web chat is available so you can talk to us online - look for the chat icon on the right hand side of any page on our website.

Silent hold options on calls

You can choose a silent option when you're on hold on a telephone call with us.

Coloured transparencies

We have coloured transparencies in branch, please ask a colleague.

Longer appointments

If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate.

How else can we help?

We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.

Need more help?

We're here to listen and help wherever we can. If you'd like to speak to us about how we can help you, please get in touch.

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