Neurodiverse conditions

Find out what we can do to help customers with a cognitive impairment or conditions such as dyslexia, dyspraxia, dyscalculia, autism or ADHD.

How we can help


We’re proud to be the first building society to provide accessibility information on all of our branches through AccessAble.


Communication Access UK

Communication Access UK is a partnership between national charities and organisations that share a vision to improve the lives of people living with communication disabilities. Here at Skipton Building Society, we took part in the “early adopter” phase of the Communication Access UK initiative and were the only financial services organisation to do so.

We are now Communication Accessible with over 1400 colleagues trained to help customer with specific communications requirements.

Communication Access UK

Video appointment service

We've made our appointments more accessible with our video appointment service, Skipton Link. You can access mortgage advice, financial advice or a review with a savings consultant, from the comfort of home.

Skipton Link

Web chat

Web chat is available so you can talk to us online - look for the chat icon on the right hand side of any page on our website.

Silent hold options on calls

You can choose a silent option when you're on hold on a telephone call with us.

Coloured transparencies

We have coloured transparencies in branch, please ask a colleague.

Longer appointments

If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate this.

How else can we help?

We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.


If you have any questions about any of the services we offer, or you’d like to speak to us about how we can help you, please get in touch.

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