Long term health conditions

Find out what we can do to help customers who have long term health conditions including mental health conditions, dementia and other long term conditions.

How we can help


We’re proud to be the first building society to provide accessibility information on all of our branches through AccessAble.


Communication Access UK

Communication Access UK is a partnership between national charities and organisations that share a vision to improve the lives of people living with communication disabilities. Here at Skipton Building Society, we took part in the “early adopter” phase of the Communication Access UK initiative and were the only financial services organisation to do so.

We are now Communication Accessible with over 1400 colleagues trained to help customer with specific communications requirements.

Communication Access UK

Video appointment service

We've made our appointments more accessible with our video appointment service, Skipton Link. You can access mortgage advice, financial advice or a review with a savings consultant, from the comfort of home.

Skipton Link

Signing documents

If you have difficulty or cannot sign your name, please talk to us and we’ll work with you to find a solution suited to your personal needs.

Web chat

Web chat is available so you can talk to us online - look for the chat icon on the right hand side of any page on our website.

Silent hold option on calls

You can choose a silent option when you're on hold on a telephone call with us.

Power of Attorney

Under certain circumstances we can help you arrange an Power of Attorney. This is a legal document, which allows you to give permission to someone else to act for you under certain circumstances – usually if you become unable to make decisions for yourself because of age, an accident or an illness like dementia.

Please note, a Power of Attorney can only be put into place whilst you have mental capacity to do so.

Longer appointments

If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate this.

Access to your money

If you have money in a fixed rate or limited access account (such as a notice account), the terms and conditions of your account contain restrictions on withdrawals. However, we understand that circumstances change. If you need access due to a change in circumstances for you or a member of your immediate family since you opened the account, please get in touch with us. Under certain circumstances, we can review whether the restrictions should apply. You can also find more detail about this in your account terms and conditions.

Please note that if your account is a Lifetime ISA, government rules dictate that any withdrawals within the first 12 months of your first payment into the account will incur a 25% government withdrawal charge. After the first 12 months, you can withdraw money to buy your first home. For any other withdrawals before the age of 60, the government withdrawal charge will apply (unless you are diagnosed with a terminal illness).

How else can we help?

We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.


If you have any questions about any of the services we offer, or you’d like to speak to us about how we can help you, please get in touch.

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