Find out how we can help customers who have long term health conditions including mental health, dementia and others.
How we can help
Accessibility information for our branches is available through AccessAble. We're proud to be the first building society to offer this service.
Communication Access UK
Communication Access UK aims to make things easier for people with communication disabilities. It is a partnership between national charities and organisations. We were the only financial services organisation to take part in the 'early adopter' phase of this.
The initiative provides special training in helping customers with communications requirements. Over 1,500 Skipton colleagues have now completed this training.
Communication Access UK
Video appointment service
We’ve made our appointments more accessible with our video appointment service, Skipton Link. You can have a video appointment from home for mortgage advice, financial advice or a review with a savings consultant.
If you can't sign your name or have difficulty doing so, let us know. We'll work with you to find a solution tailored to your needs.
Web chat is available so you can talk to us online - the chat icon is located on the right side of any page on our website when the service is available.
Silent hold option on calls
You can choose a silent option when you're on hold on a telephone call with us.
If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate.
Access to your money
If you have money in a fixed rate or limited access account (such as a notice account), the terms and conditions of your account contain restrictions on withdrawals. However, we understand that circumstances change. If you need access due to a change in circumstances in relation to a long term health condition for you or a member of your immediate family since you opened the account, please get in touch with us. Under certain circumstances, we can review whether the restrictions should apply. You can also find more detail about this in your account terms and conditions.
Please note that if your account is a Lifetime ISA, government rules dictate that any withdrawals within the first 12 months of your first payment into the account will incur a 25% government withdrawal charge. After the first 12 months, you can withdraw money to buy your first home. For any other withdrawals before the age of 60, the government withdrawal charge will apply (unless you are diagnosed with a terminal illness).
How else can we help?
We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.