Hearing and speech impairment

Find out what we can do to help customers who are deaf, have a hearing impairment, use sign language or have a speech impairment.

How we can help

Induction loops

All our branches have induction loops


SignVideo helps you contact us safely and securely if you use British Sign Language through an online video service. It is fast and simple and enables people with hearing impairments to sign to an interpreter and the interpreter speaks to our adviser.

How to use SignVideo

BT Relay UK

This service uses a text relay assistant, acting as an intermediary, who relays to us what you have typed and then types our response back to you.

If you would like to contact us using Relay UK, simply dial 18001 from your text phone followed by any of our standard telephone numbers. Or alternatively, visit Relay UK to use their free app.

BT Relay UK website

Web chat

Web chat is available so you can talk to us online - look for the chat icon on the right hand side of any page on our website.

Communication Access UK

Communication Access UK is a partnership between national charities and organisations that share a vision to improve the lives of people living with communication disabilities. Here at Skipton Building Society, we took part in the “early adopter” phase of the Communication Access UK initiative and were the only financial services organisation to do so.

We are now Communication Accessible with over 1400 colleagues trained to help customer with specific communications requirements.

Communication Access UK

Longer appointments

If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate this.

How else can we help?

We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.


If you have any questions about any of the services we offer, or you’d like to speak to us about how we can help you, please get in touch.

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