Customer Director and a member of the Executive Committee and the Non-Executive Remuneration Committee.
“It’s important to me to work for an organisation that cares for both its customers and colleagues. I thrive on a challenge and in an environment where the team has strong values that won’t be compromised. I’m keen to help people develop and grow and I’ve dealt with many cultures and segments of the financial services industry. I also have wide experience in conduct risk and change management. I’m pragmatic and bring energy and a clear set of values to work every day.”
Andrew has more than 30 years’ experience in leading customer service and sales teams in financial services. He leads the development and delivery of our financial advice proposition, as well as the Society’s branch network and contact centre. He has previously served as Mortgage and Bancassurance Director at Lloyds Bank, held various senior roles at the Halifax, encompassing branches, mortgages and head office positions, and was Chair of Halifax Sharedealing. He joined the Board in 2016.