Our Customer Panel

If you’ve ever noticed something different about our marketing materials, an improvement to our website or even that we’ve launched a brand new service, chances are, our customers supplied the opinions that helped us shape it.

Have your say

By joining our panel and telling us what you think, you’re helping us create products and services that are genuinely useful – not just because we think they are – but because you say they are.

What's involved?

  • You’ll be invited to complete up to six surveys a year on a variety of subjects
  • We might ask you to take part in research, but only if it’s relevant to you
  • You’ll receive up to four newsletters a year about the difference your feedback is making and about our current research
  • We’ll usually get in touch by email.

To join the panel please fill in this form, adding the words customer panel in the ‘how can we help’ box.

Join now

How the panel has helped

Recently, panel members had the opportunity to provide feedback on our latest TV advert, and their comments were used to shape the next stage of filming. They have also helped to better prepare colleagues to answer customer queries by sharing their understanding of the personal savings allowance and flexible ISAs, as well as providing comments on our AGM mailing to help us to engage more customers in voting. The input we receive from the panel is vital in helping us to continuously improve all aspects of the organisation.

AGM 2018

Our Annual General Meeting was held on Monday 23 April. We were delighted that so many of you took the opportunity to have your say.

Customer Research

Understanding our customers’ opinions is extremely important to us, which is why we work with an independent organisation who do regular research to understand their views.

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