Skipton Group, which includes Skipton Building Society, Connells – our property services group (and the UK’s largest estate agency) and other group businesses, delivered Group profit before tax (PBT) of £275.2 million.
Our Group is built on a solid foundation of mutual ownership, placing members and customers at the heart of everything we do.
In 2025 we maintained our financial strength while continuing to deliver our purpose - to help more people have a home, save for life ahead and support long-term financial wellbeing.
- We supported over 26,000 first-time buyers get the keys to their first home, equating to 50% of our new lending throughout 2025.
- Members benefited by £195.7m given through above market average savings rates – on average we paid our savers 0.68% above rest of market average for banks and building societies in 2025*.
- As part of our commitment to providing free advice to members, we also saw our skilled colleagues have over 64,000 advice conversations with members to help people make their money work harder and support their long-term financial wellbeing.
- Donated 1% of Group profit before tax to charitable causes amounting to £3.1 million.
- Through high quality products and propositions, we grew our member base by 4% and now have over 1.32 million members benefiting from Skipton products and services to support their financial well-being.
- We have continued to improve the service standards we deliver. Against a backdrop of increasing expectations, we maintained high customer satisfaction scores. Through our member panel, Trustpilot reviews and colleague listening, we strive to ensure our members’ voices are always heard, so that we can continue to build on the excellent service we provide and are recognised for.
*Average savings rate December 2024 to November 2025. Source: Rest of Market as defined in CACI’s Current Account and Savings Database, Stock, including fixed and variable rates. CACI is an independent company that provides financial benchmarking data from 43 savings providers, who together held £1.3tn of cash in savings accounts as at end of November 2025.
In 2025, we supported over 26,000 first-time buyers take their first steps onto the ladder, which amounted to 50% of our lending. This was up from 44% in the previous year. Our Group mortgage balances also grew by 7.9% to £33.3 billion. Additionally, we maintained a strong customer focus, achieving a 92% Homes customer satisfaction rate, building on the 91% recorded in 2024.
Our collective Group data is one of our greatest strengths, helping us shape products that drive innovation and truly meet the needs of our members and society. By harnessing these insights, we’re helping to make homeownership more accessible and enabling more people to achieve their aspirations.
This is why we’ve continued to enhance our product range. We’ve made further improvements to our Track Record mortgage, expanding the options available even more. Would‑be buyers with no deposit now have broader choices, including Shared Ownership and new‑build properties. Our ongoing expansion of Track Record has seen volumes double year on year, with thousands of first-time buyers now able to escape the rental trap for good.
In May 2025, we further strengthened our first-time buyer proposition with the launch of Delayed Start, giving would‑be buyers three months’ breathing space between receiving their keys and making their first mortgage payment. Since launch, application volumes have exceeded £250 million, with more than 1,000 First Time Buyers already moving into their new homes.
Our Income Booster proposition, launched in 2022 and designed to increase affordability by allowing support from friends or family, has also seen strong momentum, with volumes up 56 percent year on year. This growth reflects the genuine societal need the product continues to meet.
In 2025, we continued to help our members make their money work harder, with Society savings balances growing by 7.8% to £30.5 billion. Following the launch, in the previous year, of our free ‘My Money Review’ and My Money Enquiry’ services which introduced free advice to members, regardless of the amount they had to invest, we supported our customers by facilitating over 64,000 non-regulated advice conversations.
We also rewarded our savers by paying an average of 0.68%* above the rest of market average rate for banks and building societies. In 2025 over 90,000 members also took out Member exclusive savings accounts. Throughout 2025, our saver and investor base grew to 1.04 million.
*Average savings rate December 2024 to November 2025. Source: Rest of Market as defined in CACI’s Current Account and Savings Database, Stock, including fixed and variable rates. CACI is an independent company that provides financial benchmarking data from 43 savings providers, who together held £1.3 trillion of cash in savings accounts as at end of November 2025.
As a member owned organisation it is only right that our members have a say in where we direct our charitable giving. We continue to donate 1% of the Group's profit before tax to our charitable partners, which last year amounted to £3.1 million going to causes including Refuge and the Skipton Building Society Charitable Foundation. Once again, our members will have the opportunity to choose our next charity partner at this AGM.
Skipton is fully committed to maintaining a strong branch network and a visible presence on the high street. Our branches play a vital role in ensuring members can access face‑to‑face advice and guidance, particularly on savings and Financial Advice, so they can make their money work harder and achieve their long‑term goals.
We continue to invest significantly in our branch network, with further refurbishments completed in 2025 and more planned for 2026. Alongside this, we continue to invest in the development of our colleagues to ensure we are able to provide expert guidance and deliver an excellent experience.
A diverse and inclusive culture is an integral part of our core values and is key to the Society delivering a great service to our members. In 2022, we appointed our first female chair in our history. We also recognise that we’ve more to do.
All appointments to the Board are made on merit, with the appointment process assessing each candidate’s knowledge, skills, experience, and suitability for the role, ensuring they can deliver value to the Society and its members while also meeting regulatory requirements. When making appointments and reviewing its composition, the Board considers all aspects of diversity, including age, experience, and gender.
We want all people to feel welcome to work at the Society and to fulfil their potential, irrespective of their gender, ethnicity, age, disability, or sexual orientation. We’re ambitious to increase diversity further both on the Board and in the Society, but this does depend on finding and developing appropriately qualified candidates. We’ll continue to work hard in this area both in terms of identifying people and developing those who already work for us.
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- Post: The Secretary, Skipton Building Society, The Bailey, Skipton, BD23 1DN.
- Attending the AGM: On Monday 27 April 2026 at 2.00pm, either at The Bailey, Skipton BD23 1AP, or watching our live stream online.
Further details can be found on our AGM page.