Support for your video appointment

From logging in to choosing the right browser – discover everything you need to get your Skipton Link appointment underway.

Choosing the right device and browser

Skipton Link can be used with any modern computer, laptop, tablet or iPad, as long as it has:

  • a camera, microphone and speakers, which will usually be built in.
  • if you have a desktop computer, you can use Firefox or Google Chrome.
  • if you have an Android tablet, Google Chrome will already be installed on your device, but you can use Firefox instead if you’d prefer.
  • if you have an Apple Mac, you’ll need to use Safari, which will already be installed on your device.
  • if you have an iPad, which will need to be iOS 9 or above, you’ll need to get the Skipton Link app, which you can do by going to the App Store and searching for ‘S-LINK’.

You can test your device compatibility at www.skiptonfa.co.uk/pre-appointment.

Starting your appointment

On the day and time of your appointment:

  1. we’ll phone you to go through the login process.
  2. you’ll be asked to visit skiptonlink.co.uk and complete two boxes on the page – one with your name and another with a four-digit code that you’ll receive from us in an email.
  3. we’ll go through a quick test to make sure your speakers are working, then end the phone call and get your video appointment underway.

What our customers think

I would definitely recommend the Skipton Link service to other people. Obviously in these particular times it’s very helpful. But in routine times, I would definitely recommend it too.

Financial advice customer Dr Cooper

Questions about your video appointment

Get in touch with us beforehand if you have any questions about your Skipton Link appointment, from what paperwork you might need to sharing documents.

Savings or Financial Advice appointment

0345 607 9839

Mortgage appointment

0345 607 9840

*To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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