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What we’re doing

Close up view of a pair of hands texting on a phone

We’re committed to keeping your money safe. And they’re not just words. Here are just some of the ways we’re investing time and money into staying secure.

Ways we protect your money

Keeping your money secure is one of our top priorities. Learn more about how we’re doing that, whether it’s online, in branch or in the way we look after your data.

  • Your account

    Your account(s) is protected by several layers of authentication, which are unique to you.

  • Our systems

    Our network, computer systems and web sites are tested regularly for security vulnerabilities, and we use what we learn to continually improve security.

  • Emails

    If we need to contact you online, we'll use secure messaging on your online account. We'll only send an email to let you know there’s a secure message waiting to be read.

  • Anti-phishing

    We ask you to choose an image that you'll see each time you log in, so you'll know it’s the genuine Skipton Building Society website or app.

Things we never do

The things we won’t do are just as important as the things we will when it comes to protecting your money. You can tell if a fraudster or scammer is pretending to be us if they do any of these.

  • Ask you to share your login details

  • Ask for Secure Passcodes

  • Carry out a test payment or move money

  • Ask you to lie about your transaction

  • Ask you to login using a link via email

  • Ask to control your computer remotely

Useful links

Here are some other official websites and resources dedicated to keeping you safe from fraud.

Get in touch

If you’d like to speak to us about any of the information in the SAFE Hub, or you’d like to report suspicious activity, we’re here to help. You can:

Call us

Speak to our team today on:

8am - 6pm
8am - 5:30pm
9am - 12pm


Find your local branch to speak to us in person:

Take Five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Do you think you can tell a scam from the genuine thing? Put your ability to spot a scam to the test with the Take Five quiz.

Take Five quiz is an external website. Skipton Building Society cannot be held responsible for the content of external websites.

Take Five to stop fraud
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