If you're registered for Skipton Online, your account(s) is protected by several layers of authentication. Each layer is unique to you to ensure accessing your account online is safe and secure.
- Login ID
- Password
- Memorable image
- Security question
We use a two-factor authentication, which means we don’t rely on passwords and memorable information alone. In addition to logging in, to authorise certain actions in Skipton Online, we ask you to use your extra layer of security (either Secure Passcode within our mobile app or a physical Grid Card).
We review our account security features regularly to make sure we're doing our best to protect our members.
We keep your account secure
We carry out regular security testing of the resilience of our network, computer systems and web sites. The tests use different methods to identify vulnerabilities in our security that could potentially be exploited. We use what we learn from these tests to continually improve our security.
We keep our systems secure
When you first sign up for Skipton Online, we ask you to choose a memorable image that you'll see each time you log in. Only you and Skipton know which image you chose, so when you see it, you'll know you're logging into your account on the genuine Skipton Building Society website or Skipton app.
If your memorable image is missing or incorrect when you're prompted for your password, don't try and log in. Instead, call us on 0345 850 0469.
Our website uses anti-phishing controls
Skipton Building Society never requests or sends personal account information by email. If we need to contact you online, we'll use secure messaging on your online account. The secure messaging feature can only be accessed after you've logged in.
We'll only send an email to let you know you've got a secure message waiting to be read. We won't ask you to log in using a link within the email.
We do not email you about account information
We maintain and review our policies