Scammers and fraudsters can deceive anyone, online and on your own doorstep. But there are steps you can take to protect yourself. The information in this section includes ways to recognise financial scams and what to do next if you think you’ve been affected
Create a password that's memorable to you, but hard to crack.
If fraudsters can find out enough information about you, they can impersonate you and open new accounts, credit cards or loans in your name. Or they might take control of your existing accounts by impersonating you and changing the address of your account.
Information you post online can leave you vulnerable, even on social media – addresses, children's names, pets' names and check-in locations.
Frauds and scams can look and sound very professional, as if they're from a person or organisation you trust, like a bank, credit card company or shopping website. You might be contacted by email (known as phishing), phone call (vishing) or SMS text messaging (smishing).
We've included more details on phishing, vishing and smishing on our Be fraud aware page so you can learn more about recognising a possible fraudulent communication.
If you’re unsure about any email, text message or phone call that appears to be from Skipton Building Society, call us on 0345 850 0469.
Transport Layer Security (TLS) is technology that encrypts links between connections – like the connection created when you log in to our online savings accounts. TLS is being used on a website if a small padlock icon appears on your browser status bar.
The padlock tells you that the connection to the website's server is secure. However, it doesn't guarantee that the website itself is authentic. Keep in mind our fraud awareness advice if you're unsure about a website.
Malware, like viruses, Trojans, adware or spyware among others, infects your computer with malicious software that could steal your personal information, spy on you through your webcam, or eavesdrop using the microphone on your computer.
It might hold your computer and data hostage (ransomware) and demand money to release it. It can enable unwanted pop-up adverts and can even use your computer to attack other computers connected to the internet.
By email – Skipton Building Society won't ever ask for or send personal account information by email. However, we will send you a notification email if we've left a secure message on your online account with us. You can view the secure message once you've logged into Skipton Online.
On the phone – if you've agreed to be contacted by phone, we might call you to let you know about our services or upcoming changes to your accounts. If you've registered for telephone account access, we'll ask you to provide details to verify your identity. If you want to carry out a transaction, we'll also ask for letters from your telephone password (but we won't ask you for the full password).
If you're concerned about a call from someone claiming to be from Skipton Building Society, please end the call and ring us on 0345 850 0469. We'll be able to tell you if the caller was genuine.
Learn about the types of fraud and how to recognise the warning signs.
See how we help protect your Skipton accounts from frauds and scams.
If you believe that your Skipton account has been, or is, at risk of being used fraudulently, contact us now using one of these methods.
Speak to our team online via webchat
Call our 24/7 Fraud Response Team
Visit your local branch for further information
Here are some other official websites and resources dedicated to keeping you safe from fraud.
Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.
takefive-stopfraud.org.uk is an external website. Skipton Building Society cannot be held responsible for the content of external websites
*To help maintain service and quality, some telephone calls may be recorded and monitored.
Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.