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Lost or misplaced documents

If your passbook/account document has been lost, stolen or misplaced, please contact our Contact Centre or visit your local branch. If you would like to contact us outside of normal working hours, please request a call back. If you have an online account, you can send us a secure message via Skipton Online or our Mobile App. Out of hours requests will be picked up the following working day.

A warning will be placed on your account to prevent fraudulent use and you will be sent forms allowing us to issue you with replacement documentation. The exact procedure will vary depending on the type of savings account you hold and our Customer Service team will confirm exactly what you need to do, during your call.

If you've contacted us to let us know you've lost your passbook, we'll send you a form to provide written confirmation following your conversation.

If your passbook has been stolen, this should also be reported to the police as soon as possible.

Need help?

We'll call you

Complete our online form and we will call you back.

Call us

Speak to a member of our savings team


Visit our SAFE Hub to find out more
about fraud.

Financial Services Compensation Scheme

Your eligible deposits with Skipton Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.

Learn more about the FSCS

FSCS - Protecting Your Money
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