Lost or misplaced documents

If your passbook/account document has been lost, stolen or misplaced, please contact Skipton Direct on 0345 850 1722* immediately or visit your local branch.

If you would like to contact us outside of normal working hours, please request a callback. If you have an online account, you can send us a secure message via Skipton Online. Out of hours requests will be picked up the following working day.

A warning will be placed on your account to prevent fraudulent use and you will be sent forms allowing us to issue you with replacement documentation.

For further information about fraud, please see our Security Centre.

The exact procedure will vary depending on the type of savings account you hold and your Skipton Direct Customer Service Adviser will confirm exactly what you need to do, during your call.

You will need to provide us with written confirmation following your call. This will not affect your savings in any way, once you notify us.

If your passbook has been stolen, this should also be reported to the police as soon as possible.

Need help?

Phone Call Skipton Direct: 0345 850 1722

8am - 8pm
8am - 5.30pm
9am - 12pm
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