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One-Time Code

What is One-Time Code?

One-Time Code is a unique Code which is sent to your nominated mobile or landline number as an extra security measure when you're completing certain transactions within Skipton Online, such as setting up a withdrawal to a new nominated bank account or changing your personal details.

When completing one of these transactions, you will be asked to enter the five-digit One-Time Code sometimes in combination with your Skipton Online password.

We have created a short video to explain how to use One-Time Code and answered commonly asked questions below.

Things to consider

  • You may only nominate a UK registered mobile or landline number to receive your One-Time Code.
  • It is important to ensure your registered mobile and landline numbers are up to date. You will see the registered number before the One-Time Code is sent.
  • Your One-Time Code is a security feature and as such should never be shared with anyone. We will never ring you and ask you for a One-Time Code that has been sent to you.

Frequently Asked Questions

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How long is my One-Time Code valid for?

Once you've requested your One-Time Code, it will expire after 3 minutes.

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What if I input my One-Time Code wrong?

If you input the wrong five-digit Code, or it has expired, you can request another. You'll have three attempts to enter the Code before you're locked out from Skipton Online.

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What if I haven't received my One-Time Code?

If you haven't received your Code after 3 minutes, you can request another Code to be sent. You may also want to check to make sure that your nominated phone number is correct. If it's not, please call us on 0345 702 5026.

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I'm registered for One-Time Code and I want to change my nominated number

If you have access to your current One-Time Code number you can change your nominated number by logging into Skipton Online.

If you do not have access to your current One-Time Code number please call us on 0345 702 5026.

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How do I register for One-Time Code?

If you already have the Skipton App

Log into your Skipton Online account, select the 'Mobile App' menu option and follow the instructions on screen.

If you are not registered for the Skipton App

Log into Skipton Online and you will be prompted to register either Skipton App or One-Time Code, follow the instructions to complete the set-up.

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I don't want to use One-Time Code, what else is available?

We have an alternative to One-Time Code which is our mobile app. The app contains Secure Passcode which acts as your extra layer of security.

Keeping you safe online

We take online security very seriously so we use two-factor authentication. This means we rely on more than passwords and memorable information for some actions.

You can find out more about how we keep you safe online in our SAFE Hub.

SAFE Hub

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Help & Support

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To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice.
Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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