Managing your account online

We take online security very seriously and use two-factor authentication to provide an extra layer of security, which means we rely on more than passwords and memorable information for some activities. Your extra layer of security can be either your Secure Passcode within the mobile app or your One-Time Code.

You don’t need to use this when logging into Skipton Online or the Skipton app, or making a payment into your account(s). You only need to use it for certain activities including:

• Withdrawing money
• Transferring money
• Changing your personal details
• Setting up a new nominated account

There are a couple of ways you might have locked your account.

If you’ve entered your log in details incorrectly via Skipton Online:

You will then get the option to unlock your account using your Secure Passcode from your Skipton App, or the One-Time Code feature.

If neither of these security methods are available to you, you’ll need to call or web chat with our team so we can unlock your account.

If you’ve entered your 6 digit pin incorrectly via the Skipton App:

You can unlock within the app using your login details for Skipton Online.