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Over the phone

Appointments

  • Longer appointments

    If you think you may need a longer appointment, please let us know and we’ll be happy to arrange that.

  • Video appointments

    We’ve made our appointments more accessible with our video appointment service, Skipton Link. You can have a video appointment from home for mortgage advice, financial advice, or a review with a savings consultant.

    Skipton Link

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Accessibility aids

  • BT Relay UK

    BT Relay UK allows you to type messages to an assistant, who speaks to us over the phone and types back to you. You can use the service by dialing 18001 from a text phone followed by any of our phone numbers. Or visit BT Relay UK's website to use their free app.

    BT Relay UK's website

  • Silent hold option on calls

    You can choose a silent option when you're on hold on a telephone call with us.

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We're trained to support you

We were an early adopter of Communication Access UK training for our colleagues, which aims to make things easier for people with communication disabilities. Over 1,500 Skipton colleagues have now completed this training.

Communication Access UK

Still need help?

We're always working to improve accessibility for all our customers, so if there's something we could do to help you further please let us know.

Find a branch

Call us

0800 915 1571

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To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice.
Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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