Communication Access UK is an initiative led by the Royal College of Speech and Language therapists in partnership with charities, this accreditation aims to improve the experience of people living with a communication disability.
Proudly becoming Communication Accessible
By raising awareness, providing training, and through the use of a new Communication Access symbol, we hope to increase confidence and independence in those living with communication difficulties.
We are proud to share that over 1400 of our colleagues have completed the training and we will continue to embed this within our culture. We are now displaying the symbol to allow customers to identify that colleagues have had this training. It aims to give colleagues increased confidence in supporting those who may need it, in fact up to 1 in 5 of people experience a communication difficulty at some point in their lives so we know this will help our customers.
Communication is key for any organisation. We rely on communication with our customers and our colleagues, they are the key to success. Which is why it's incredibly important to ensure that all our people are able to communicate effectively together and ensure that we continue to create a Society where nobody is left out.
We're early adopters
Here at Skipton Building Society, we took part in the “early adopter” phase of the Communication Access UK initiative and were the only financial services organisation to do so.
Communication Access UK have worked with people with communication difficulties and disabilities in order to design and create a new symbol along with standards and training. The symbol can be displayed by businesses and organisations, like us, whose colleagues have undergone the specific training to help them better support the needs of the people with communication difficulties. The training helps colleagues identify if someone needs support and encourages them to ask how we can help.
Colleagues in two of our branches, Leeds and Keighley, underwent specific training to help them better support the needs of people with communication difficulties. After great feedback we have pledged to become Communication Accessible and we have rolled out the training to all of our customer facing colleagues.
You can find out more about Communication Access UK on their website.
This initiative sits perfectly with our work to support those who may be in a vulnerable situation and individuals who may have additional requirements. Engaging with the training provided by Communication Access UK really helped us re-focus on how we communicate with all our customers and not just those with additional requirements. This is a win-win for organisations, customers and colleagues.