What to look out for
- Phishing involves an email claiming to be from your bank or other trusted institution. It will encourage you to follow a link within the email to try to get personal details from you. Often it will claim you need to act urgently to prevent your account from being compromised
- Vishing is similar but is done over the phone, manipulating the caller ID so the call appears to be coming from a trusted institution
- Fraudsters may impersonate organisations such as your bank or public services such as HMRC or the police
- Scare tactics are often used to obtain information such as bank account numbers, passwords, your PIN or other personal information
How to avoid Phishing
Ignore Society e-mails that ask you to follow links to a site to confirm your online account security details. Never open suspicious emails or click on links in suspicious looking emails claiming to take you to a login screen. These e-mails and fake sites may look as if they're from Skipton Building Society but they are fraudulent.
Always check that when you login to Skipton Online your correct photo and phrase is shown to you, this is specifically an anti-phishing tool as each user has a unique photo and phrase which cannot be copied by fraudsters.
Always check the authenticity of the Skipton Building Society's online account site by checking its security certificate, which you can do by double-clicking on the padlock symbol on your browser.
If you think you've given away your security details ring Skipton Direct on 0345 702 5026*.
Keep your system and web browser updated. Manufacturers regularly release security patches when weaknesses are discovered in their systems and browsers. Ensure you have the latest updates at all times.
How to avoid Vishing
Be wary of someone claiming to be from the police or a government agency. They may ask for your bank details to pay money into. The police or government wouldn't ask you to pay a fee or request bank details over the phone.
At Skipton we’re committed to helping you protect yourself against fraud.
We’re aware that individuals posing as Police, Government agencies or fraud prevention teams either at Skipton Building Society or other organisations are contacting people and encouraging them to transfer their savings to another provider while they claim to be investigating a staff fraud or similar activity.
This is a scam and the accounts the money is transferred into are controlled by the fraudster, allowing them to easily steal it. If this happens to you, please talk to us before acting. You may be told not to discuss it with us but this is part of the scam. Call us on 0345 850 1722 or visit your local branch. Please be aware that we may be unable to reclaim any funds you have willingly transferred out of your account.