Customer Research

Here at Skipton Building Society, it’s really important that we speak to our customers so we can improve our products and services and meet their needs.

We like to get feedback from our customers regularly which may be by online surveys, focus groups or one to one interviews.

Join our Customer Panel

If you’d like to get involved in our research, we have a research panel which you can join. You’ll be invited to take part in a variety of research topics across the year.

What’s involved in the customer panel?

• You’ll only be asked to participate in research we believe is relevant to you.
• You’ll receive up to four newsletters a year about feedback results and our current research.
• If you’re selected to take part, we, or one of our research partners, will get in touch, usually by email.

Join our Customer Panel

Our research partners

We work with independent research companies to help us understand how happy our customers are and how we can improve the service we provide. Three providers we regularly work with are Trinity McQueen, Boxclever and UserZoom, although we may also occasionally work with other research partners.

If you would like to opt out of future research or have previously opted out and would like to opt back in, please let us know by emailing customerinsight@skipton.co.uk.