Creating a Society where no one's left out

At Skipton Building Society, we believe in building a better Society and supporting causes that matter to our customers.

In 2017 we made a three year commitment to working with Alzheimer's Society and Alzheimer Scotland - to raise funds, raise awareness and make sure that we're an organisation that puts the needs of people living with dementia at the heart of what we do.

Our journey to becoming dementia friendly

We’ve come a long way. Already, we’ve raised over £72,000 to help fund research and improve care and support for those affected by Alzheimer’s, their families and carers. We have a colleague trained as a dementia friend in every one of our branches and we’ve signed up to the Dementia-Friendly Financial Services Charter.

This means those living with dementia can feel reassured that we’ll handle their finances in a supportive and empathetic manner.

Taking action on dementia

We’re learning a lot on our journey towards becoming dementia-friendly and want to share a few of the ways everyone can support people living with dementia.

Imran Najeeb

It’s really important that people living with dementia have a voice, remain active and most importantly feel included in the community. I’m delighted that my team have been recognised for all their hard work and effort they’ve put in to making Bury dementia friendly.

Imran Najeeb - Bury Branch manager. Bury branch won the ‘Customers at the heart of everything’ award in the UK Customer Service Awards 2017.

How we're becoming dementia friendly

  • We're working hard to raise awareness of the importance of becoming dementia-friendly. Our commitment to learning from others will make sure we develop and follow best practice when dealing with vulnerable customers.
  • We're delivering Dementia Friends sessions and supporting all colleagues, especially customer-facing teams.
  • Colleagues are busy fundraising in a variety of ways – from dress-down days to running the New York Marathon and organising a charity Forget-Me-Not ball they raised over £40,000 in 2017.
  • We're taking immediate action, where possible, to make improvements to our culture, processes and procedures so customers with dementia and their carers feel comfortable discussing their needs with us.

Dementia and your finances

When you're living with dementia, managing your money could become more complicated. You can get information from your local authority about financial and care support you can get access to.

Find out more

More help and support

Please note that the above links will take you to a third party website as described.Their website terms and conditions and cookie policy may differ from Skipton's so please read them carefully.

We're committed to becoming Dementia friendly

Becoming a dementia-friendly organisation means to be part of the nationwide movement aiming to create safe, more inclusive, understanding and friendly communities for people living with dementia.

Working to become Dementia Friendly
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