Creating a Society where no one's left out

At Skipton Building Society, we believe in building a better Society and supporting causes that matter to our customers.

In 2017 we made a three year commitment to working with the Alzheimer's Society and Alzheimer Scotland - to raise funds, raise awareness and make sure that we're an organisation that puts the needs of people living with dementia at the heart of what we do.

Our journey to becoming dementia friendly

We’ve come a long way. Already, we’ve raised over £88,000 to help fund research, improve care and support for those affected by Alzheimer’s, their families and carers. We have a colleague trained as a dementia friend in every one of our branches and we’ve signed up to the Dementia-Friendly Financial Services Charter.

Some of the money we’ve raised is making a tangible difference too. We’re sponsoring Bradford University Dementia Research Doctoral Training Centre (Bradford DTC), to fund research into how moving between home, hospital and care environments affects people with dementia. Ultimately, the research will go towards improving those transitions and helping people live better lives.

We’re learning a lot on our journey towards becoming dementia-friendly and want to share a few of the ways everyone can support people living with dementia.

Download our guide

66% of people with dementia need some assistance when using a bank.
68% of people feel isolated following a diagnosis of dementia.
100% of our branches have colleagues trained as Dementia Friends.

Source: Information has been taken from Alzheimer’s Research UK and the Alzheimer’s Society.

How we're becoming dementia friendly

Raising awareness

We're working hard to raise awareness of the importance of becoming dementia-friendly. Our commitment to learning from others will make sure we develop and follow best practice when dealing with vulnerable customers.


We're delivering Dementia Friends sessions and supporting all colleagues, especially customer-facing teams.


Colleagues are busy fundraising in a variety of ways – from dress-down days to running the New York Marathon and organising a charity Forget-Me-Not ball, they raised over £40,000 in 2017.

Taking action

We're taking immediate action, where possible, to make improvements to our culture, processes and procedures so customers with dementia and their carers feel comfortable discussing their needs with us.

Imran Najeeb

It’s really important that people living with dementia have a voice, remain active and most importantly feel included in the community. I’m delighted that my team has been recognised for all their hard work and effort they’ve put in to making Bury dementia friendly.

Imran Najeeb - Bury Branch manager. Bury branch won the ‘Customers at the heart of everything’ award in the UK Customer Service Awards 2017.

More help and support

Please note that the above links will take you to a third party website as described.Their website terms and conditions and cookie policy may differ from Skipton's so please read them carefully.

Dementia and your finances

When you're living with dementia, managing your money could become more complicated.

You can get information from your local authority about financial and care support you can get access to.

Find out more

We're committed to becoming Dementia friendly

Becoming a dementia-friendly organisation means to be part of the nationwide movement aiming to create safe, more inclusive, understanding and friendly communities for people living with dementia.

Working to become Dementia Friendly
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