We're working hard to raise awareness of the importance of becoming dementia-friendly. Our commitment to learning from others will make sure we develop and follow best practice when dealing with vulnerable customers.
We're delivering Dementia Friends sessions and supporting all colleagues, especially customer-facing teams.
Colleagues are busy fundraising in a variety of ways – from dress-down days to running the New York Marathon and organising a charity Forget-Me-Not ball, they raised over £40,000 in 2017.
We're taking immediate action, where possible, to make improvements to our culture, processes and procedures so customers with dementia and their carers feel comfortable discussing their needs with us.