What this means for our customers
We are always keen to ensure we are up to date with technological developments and endeavour to take advantage of any that could be of benefit to our customers.
We're trialling using Open Banking, in partnership with Experian, for mortgage applications and mortgage servicing.
This means you can use Open Banking as an alternative to sending us details of your pay slips and bank statements. It’s entirely your choice, you can still choose to send us documentation, where applicable, through our current methods.
We will be closely monitoring whether this makes the process simpler, faster and more efficient for our customers, while also ensuring it provides all the security needed. Naturally, we will continue to focus on providing excellent customer service and long term value.
Where you've chosen to use Open Banking there may still be times that we need to see some of your documentation. Where this is the case we'll let you know.