If you made the decision to take a payment holiday (deferral) on your mortgage due to the Coronavirus (COVID-19) situation, we’ll write to you at least 7 working days before your mortgage payments resume to let you know your new monthly payment and mortgage balance.
If you can afford to make these payments, it is in your best interests to do so. If you start your mortgage payments again, make sure that your payment method is set up ready to resume.
If you were in arrears before the payment holiday (deferral)
If your mortgage was already in arrears when you requested a payment holiday (deferral) then one of our Credit Management Team will make contact with you as soon as possible. We are already aware of who we need to contact but please bear with us as we’re extremely busy processing requests and rest assured that you’ll hear from us soon.