Changes to Online Security

A new regulation called Strong Customer Authentication (SCA) is being introduced to help reduce fraud and increase online security. You might notice other banks and building societies also making changes over the coming months.

How does this impact me?

You'll only be affected if you use Skipton Online because in the coming months, we'll be changing the way you log in, manage your details and make payments from your savings accounts online.

We're also taking the opportunity to refresh the look and feel of Skipton Online at the same time. It will still include all the standard features and services, but will have a fresh new look.

We'll let you know more nearer the time.

Do I need to do anything?

There's nothing you need to do immediately, but check the following to make sure you can continue to access Skipton Online as normal.

  • Make sure you know your Skipton Online log in details and can log in with them. If you've forgotten your details or are finding it hard to log in, you can use the links on the log in pages to resolve the issue.
  • You should also ensure that your extra layer of security (Grid Card or Secure Passcode within the app) is registered to allow you to carry out certain activities in Skipton Online.
  • Finally, check the personal details we hold for you are correct, including your address, email and phone numbers, in case we need to send authentication details to you.

What happens next?

If you're registered for Skipton Online we'll be in touch when the changes are about to be introduced with all the information you need.

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Managing Your Account Online

Manage your account online

Sign up for our online services and manage your accounts around the clock.

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