Our mobile app Help and Support Centre

Our helpful videos will show you how to get set up with our mobile app, what it can do and how to use it. Our frequently asked questions will answer many of the most common queries about the app.

Tutorial videos

getting started

Getting started

Gives an overview of the features of our mobile app

Getting started

Registering our mobile app

Shows how to download, register and log in to the app

Registering

Paying into online accounts

Use the app to pay into your online Skipton savings accounts

Paying in

Transferring between Skipton accounts

How to move money between online Skipton savings accounts

Transferring

Using Skipton's Secure Passcode

Use the app to generate a Secure Passcode, to access Skipton Online services

Secure Passcode

Withdrawing from online accounts

Withdrawing from your Skipton savings using the app

Withdrawing

Frequently Asked Questions

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How many devices can I have the app on?

You can use the app on a maximum of two devices. For security reasons, the Secure Passcode feature will only be available on one of them. To find out more about Secure Passcode please visit our Secure Passcode page. You can manage your devices by logging into Skipton Online and going into the mobile app section in the left hand menu.

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How will I receive my app registration code?

The app will let you know how you'll receive your registration code, as you register.

  • If you're new to Skipton Online or you've never fully completed online registration for security purposes, you'll receive your app registration code in the post. Please allow up to 5 days for this to arrive.
  • If you've previously set up your extra layer of security (Secure Passcode or Grid Card), you'll receive a text message with your registration code.
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Can I use both Skipton Online and the Skipton app?

Yes - you can download and use the app on your phone or tablet and still use Skipton Online in the usual way on any device.

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How do I change my login preferences?

If you'd like to set up or remove login using biometrics, you can go to the PIN & Login preferences of the ‘More’ section in the app to change your preferences.

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What happens if I have the Skipton mobile app but I lose or replace my device?

You will need to log in to Skipton Online and remove the device you no longer use. You can see your registered devices in the “Mobile app” menu option.

Once you have removed your device you can download and re-install on a new device. The app will guide you through registration.

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What if I forget my PIN to access the app?

You can reset the PIN within the app by following the instructions on screen.

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Can I use the app abroad?

Yes - you can use the app abroad in the same way you would use it in the UK.

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I already have a Grid Card registered. How do I switch to mobile app?

If you're already signed up for Skipton Online and have a Grid Card, you can switch to our mobile app today.

Go to the App Store (on your Apple/iOS device) or Play Store (on your Android device), search for the Skipton app and download. The app will guide you through registration.

Security Icon

Keeping you safe online

We take online security very seriously so we use two-factor authentication. This means we rely on more than passwords and memorable information for some activities.

The extra layer of security which we require is Secure Passcode within the mobile app. However, if you are an existing Skipton Online customer (registered before the 18th August 2019), you have the option of using a physical Grid Card instead.

You can find out more about how we keep you safe online in our Security Centre.

Security Centre

*To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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