Our mobile app Help and Support Centre

Our helpful videos will show you how to get set up with our mobile app, what it can do and how to use it. Our frequently asked questions will answer many of the most common queries about the app.

Tutorial videos

getting started

Getting started

Gives an overview of the features of our mobile app

Getting started

Registering our mobile app

Shows how to download, register and log in to the app


Paying into online accounts

Use the app to pay into your online Skipton savings accounts

Paying in

Transferring between Skipton accounts

How to move money between online Skipton savings accounts


Using Skipton's Secure Passcode

Use the app to generate a Secure Passcode, to access Skipton Online services

Secure Passcode

Withdrawing from online accounts

Withdrawing from your Skipton savings using the app


Frequently Asked Questions

You can use the app on a maximum of two devices. For security reasons, the Secure Passcode feature will only be available on one of them. To find out more about Secure Passcode please visit our Secure Passcode page. You can manage your devices by logging into Skipton Online and going into the mobile app section in the left hand menu.

The app will let you know how you'll receive your registration code, as you register.

  • If you're new to Skipton Online or you've never fully completed online registration for security purposes, you'll receive your app registration code in the post. Please allow up to 5 days for this to arrive.
  • If you've previously set up your extra layer of security Secure Passcode or Grid Card, you'll receive a text message with your registration code.

Yes - you can download and use the app on your phone or tablet and still use Skipton Online in the usual way on any device.

If you'd like to set up or remove login using biometrics, you can go to the PIN & Login preferences of the ‘More’ section in the app to change your preferences.

You will need to log in to Skipton Online and remove the device you no longer use. You can see your registered devices in the “Mobile app” menu option.

Once you have removed your device you can download and re-install on a new device. The app will guide you through registration.

You can reset the PIN within the app by following the instructions on screen.

Yes - you can use the app abroad in the same way you would use it in the UK.

We are currently decommissioning Grid Card, therefore if you've already signed up for Skipton Online and have a Grid Card, you can switch to our mobile app today.

To replace your Grid Card as your extra layer of security when using Skipton Online you can either choose to use Secure Passcode within our mobile app. You can go to the App store (on your Apple/iOS device) or Play Store (on your Android device), search for the Skipton app and download. The app will guide you through registration.

Or you could use our One Time Code, which is sent to your preferred mobile or landline number. To register to receive the One Time Code please login into Skipton Online and complete the registration journey online.

If you are interested in switching to our app, please go to the App Store (on your Apple/iOS device) or Play Store (on your Android device), search for the Skipton app and download. The app will guide you through registration.

Security Icon

Keeping you safe online

We take online security very seriously so we use two-factor authentication. This means we rely on more than passwords and memorable information for some activities.

You can find out more about how we keep you safe online in our Security Centre.

Security Centre

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